Call Center Customer Service

Dalila Alvarez

***** ********** ** ******* **, **085

Phone: 713-***-****; Email: ****************@*****.***

Objective:

Seeking a for a work from home customer service or call center position that applies my extensive knowledge, proficient computer skills, strong organizational abilities, quality communication skills, rewards loyalty, hard work, dependability in the team environment, and offers diverse opportunities to grow and progress within the facility.

Qualification Summary:

Outgoing personality; able to interact effectively and in a supportive manner with person of various ages and backgrounds.

Strong ability to work under pressure and to work effectively and accurately.

Bilingual (Spanish) communicator with excellent time managing and follow through skills.

Computer Skills:

Experience with various Windows system

Proficient in Microsoft Word, Excel

Excellent file organization and search skills

Professional Experience Details:

Vogue Cleaners/ Customers Service (August 2011- February 2014)

Interaction with customers when pick up/drop off their garment.

Enter by computer the description of each item/garment that was dropped off by every customer.

Assure readiness of the reception area. Perform early-bird duties to have all front desk activities fully operational when hour starts.

Provide professional and efficient phone services. Keep frequent communications between customers and staff.

Marys Bridal Call Center (March 2014/February 2016).

Answered between 20-30 calls a day, placing or canceling customers orders in a professional manner.

Dr. Sharad Memorial Herman Sugar land

Receptionist

New patient scheduler

Request medical records from physicians.

Check in and check out patients.

Schedule new patient appointments and follow ups.

Reference:

Lydia Ortiz-346-***-****

Miguel Prado-832-***-****

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