Customer Service Assistant Manager
Resume:
Juan J Perez
Office Management and Customer Service Professional
Contact
***********@*****.***
***********@****.***
Objective
I am a fluent bilingual speaking professional in English & Spanish, with 10+ years in management, customer service, & sale experience. My primary objective is to support the functioning of a business to ensure the best outcomes & product produced. Skilled in resolving customers’ needs & concerns promptly and professionally in English & Spanish. Hardworking and prioritizing customers’ time & ensuring exceptional customer service. I aim to create a positive & productive work environment by communicating with & educating team members, setting clear goals, & monitoring performance as well as employee satisfaction. In addition to continuing to enhance my skills & knowledge base at all times as a professional.
Education
Tidewater Community College
Norfolk, VA
May 2021
Associate of Science in
Business Administration &
Management
Key Skills
-Financial Management
-Customer Service
-Communication
-Problem-solving
-Using Microsoft Office
and various digital
platforms.
Experience
JULY 2016-MAY 2017
Assistant Manager Plaza Azteca
-Responsible for all operations from opening to closing and shift change function to maintain operational standards each day.
-Created workforce planning & development models for quarterly scheduling and process.
-Completed regular restaurant inventories & daily requisition sheets.
- Was responsible for 40 employees to ensure best practice procedures.
- I was capable of running a daily budget of $30,000 to ensure restaurant operations were met.
MARCH 2019– SEPTEMBER 2022
Seasonal Bartender Holiday Inn North Virginia Beach
-Recommend food & drinks to patrons based on preference, parings, and special promotions.
1
-Spanish Native language
(Speaking, reading,
& Writing)
-Fluent in English Speaking,
Reading & writing)
-Prepared cocktails from bar recipes and served wine, draft and bottled beer.
-Recommended to customers a higher quality product from shelf to premium brands to help boost sales and customer satisfaction.
OCTOBER 2019 – JANUARY 2023
Sales Associate Discount Tire
-Recruited & trained new employees to meet job requirements.
-Delegated work to staff, setting priorities & goals.
-Developed & mentored team members to provide hospitable, professional service.
-Helped customers by attending to their true needs. FEBRUARY 2023– AGUST 2024
Senior Manager Mi Casita Mexican Gril
-Provided leadership, insight, & mentoring to newly hired employees to supply knowledge of various companies’ best practices.
-Ordered inventory with vendors & suppliers to keep the company’s stock & maintained to ensure service is available daily.
-Maintain financial Budgeting capital to sustain the company functions. Responsible for 18 employees and helped coach & train daily.
-Was given a 10,000 Weekly budget to order inventory & supplies
-Served to support all staff & the company’s revenue on a daily and weekly basis.
-Boosted Monthly Sales by 3% each month.
AGUST 2024– JANUARY 2025
Accounting Intern Crece Corp.
-Manage accounting activities to ensure compliance with accounting principles, policies & payroll. Ran an operational budget of $500 for office supplies & post office usage. 2
-Overall, we helped 95 companies in Virginia, as well as in Tennessee, North Carolina, & South Carolina.
-Prepare accurate, timely financial reports of multiple companies’ expenditures.
-Assistance with the preparation of general ledger reconciliations.
-Overseeing daily operations, managing staff, ensuring compliance with best practice regulations, & providing exceptional customer service.
-Responsible for analyzing customer feedback, identifying trends, & developing strategies to improve personnel performance.
FEBRUARY 2025 PRESENT
Seasonal Bartender Sheraton Hotel Oceanfront
-Recommend food & drinks to patrons based on preference, parings, and special promotions.
-Prepared cocktails from bar recipes and served wine, draft & bottled beer.
-Recommended to customers a higher quality product from shelf to premium brands to help boost sales & customer satisfaction.
Strong Points of Note
1. Communication
-Manage & supervise employees in everyday tasks & goals.
-Providing training, coaching, & delivering the best service quality as a group.
-Developing & implementing effective communication strategies for myself & staff about customer service & expectation management.
2. Leadership
-Mentoring & holding peers & subordinates to a high level of accountability is a top priority.
-Engaging with customers & meeting deadlines to maintaining excellent customer satisfaction scores & a highly effective, quality product.
3
-Setting an example as a leader to my staff that exemplifies a strong work ethic, accountability, & transparency to all, as a purpose to a motivating factor for all staff in any organization. References
Available upon request.
4
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