Customer Service Call Center
Resume:
Aby Dominique
Clearwater, FL *****
***************@*****.***
Summary
Over 15 years of inbound and outbound sales and customer service experience focused on outstanding client satisfaction. Empathetic, self-motivated and detail-oriented team player. Confident multitasker that maintains professionalism, respect and courtesy at all times. Tremendous short and long term relationship building skills with an eagerness to learn.
Experience
July 2024 - Present Stay At Home Father
May 2023 - July 2024 1800Accountant
Small Business Tax Analyst
• Provided customer service tax savings analysis and consultations to small business owners.
• Explained the ins and outs of owning a small business and the importance of accounting.
• Sold accounting packages to small business owners maintaining long-term relationships and providing customer service to the client. April 2018 – February 2023 Digital Media Solutions Mortgage and Education Advisor
• Assisted homeowners with refinancing loans, obtaining new loans and lowering current loan interest rates in a call center environment.
• Focused on transferring prospective students directly to a school of interest to generate maximum revenue.
November 2011 – December 2017 Gulf Coast Processing and Travel Sales Manager, Team Lead
• Lead a team of 8-10 agents in an outbound call center selling cruises and travel packages. Provided agent training, coaching and motivation to help meet and exceed expected quotas and monitored KPI’s.
• Closed upsells and also took over calls for agents that needed help obtaining the initial sale.
Education
Independence High School Diploma
Atlanta, GA
February 1999
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