Front Desk Customer Service
Resume:
Jeff Clark
Shelbyville, TN *****
*********@*****.***
Professional Summary
Skilled front desk manager and customer service leader with 15+ years of experience in hospitality and real estate industries. Proven track record in managing operations, training teams, and enhancing guest experiences. Successfully supervised up to 60 branches and developed over 20 employees into management roles. Recognized for exceptional performance with multiple awards, including the Presidents Council for six years. Seeking to leverage extensive expertise in a dynamic environment. Authorized to work in the US for any employer
Work Experience
Receptionist / Unit Clerk / supply Mgr
TN State Veteran's Home-Murfreesboro, TN
June 2021 to July 2025
I was Unit Clerk for the West Wing. I was also placed in charge of the facilities Supply Room. I started as receptionist for three years.
I was selected as employee of the month in April 2025. Realtor
Exit Realty Bob Lamb & Associates-Murfreesboro, TN May 2017 to May 2020
Agent Listing and purchasing homes
Front Desk Supervisor
Hampton by Hilton
March 2019 to December 2019
Efficient in all your qualification required as an assistant GM. Executive and management background experience of over 40 years. Dependable and job oriented. Self starter and value my employees as my reward to success in my position.
Front Desk Manager
Marriott Fairfield Inn & Suites-Murfreesboro, TN
January 2018 to February 2019
Managed all aspects of the front desk. Responsible for management of the Hotel when the GM was not presents. Handled reports,, hiring, and training of front desk and breakfast operations. Front Desk Agent/Night Auditor
Candelwood Suites-Murfreesboro, TN
July 2017 to January 2018
Night Audit Part-time Saturdays and Sundays
Realtor
Halo Realty / Exit Realty-Murfreesboro, TN
July 2013 to May 2017
I worked as a Realtor with Halo until 5/17 then moved to Murfreesboro and joined Exit Realty. I will continue in the Realty business as a back up income, while wanting to establish a full time career in another field.
Service Writer
Buick GMC / Sandia BMW / Acura-Albuquerque, NM
July 2006 to October 2013
Meet Auto owners and covered repairs or maintenance needed. Followed completion, ensured quality, informed customer of repairs and followed for satisfaction. Mortgage Manager
Oak Street Mortgage-Albuquerque, NM
June 2004 to May 2006
My office covered 4 states and 16 employees.
I tired of the business. It was too much like my previous 31 years. Left for an entire change of work but still customer service oriented.
Manager / Group Mgr / Regional Mgr / VP of Training US Operations Associate Financial Service / Commercial Credit-Moved 12 Times with these Companies April 1973 to May 2004
This was my career and then retired only to realize it was not vacation. I went back into the work force after three weeks.
I audited Branches for 4 years.
I supervised as many as 60 branches with an average of 5 employees each. I developed and presented training programs for 2 years as VP of US Operations. Awarded the Presidents Council 6 years.
Top Group Producer 13 months straight.
Most Improved Group & Region 2 and 1 time
Various other Company recognized awards.
Developed over 20 employees to Managers or Group VPs over this time. Education
4 yrs in Communication and Marketing
University of TN Knoxville-Knoxville, TN
August 1966 to May 1971
Hendersonville High in General
Hendersonville, TN
August 1963 to May 1966
Skills
• Have worked with OPERA and FOSSE (4 years)
• Event Planning
• Front Desk (4 years)
• Real estate sales
• Real estate law
• Hotel Experience (4 years)
• Marketing (10+ years)
• Microsoft Office (10+ years)
• Assistant Manager Experience
• Communication skills
• Organizational skills
• Guest Services
• Presentation Skills
• Property Management
• Time management
• Microsoft Outlook (10+ years)
• Training (10+ years)
• Negotiation
• Microsoft Word (10+ years)
• Business Development (10+ years)
• Management
• Contracts
• Phone etiquette
• Sales (10+ years)
• Leadership Experience (10+ years)
• Administrative experience
• Customer service
• Sales Management
• Night Audit
• Office Management
Certifications and Licenses
Realtor
July 2014 to Present
Certified to operate as a Realtor in Tennessee.
Real Estate License
Driver's License
Certified with Buick, GMC< BMW< and Acura automotives
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