Customer Support Specialist
Resume:
David Barakat Jr.
Johnson City, TN 37604
***********@*****.***
Dedicated Customer Support Account Specialist with 12 years of experience delivering exceptional service and building strong client relationships. Known for wearing many hats, I bring a versatile skill set that spans customer account management, problem resolution, process improvement, and cross-team collaboration. Recognized as a dependable go-to resource who adapts quickly and delivers results wherever needed. My broad skill set, and hands-on approach make me a strong asset in supporting both customers and company objectives.
PROFESSIONAL EXPERIENCE
CRESTRON ELECTRONICS, INC. Rockleigh, NJ
Customer Support Specialist, Account Manager
(Government/Military Accounts and Global Distribution) December 2013-Current
Serve as the primary point of contact for customer accounts, handling inquiries via phone and email
Oversee and manage over 300 strategic client accounts responsible for driving the sales of Crestron government and commercial automation solutions (orders range from hundreds to hundreds of thousands of dollars per client project)
Support a team of sales reps in North America with sales administration and account management activities
Ensure all inbound calls and emails from customers and sales reps are responded to and resolved in timely fashion regarding order inquiries, pricing and availability, product information, invoice inquiries, shipping issues, freight quotes, credits/debits, RMA repairs and replacements
Manage and resolve customer issues promptly, escalating when necessary to ensure satisfaction
Maintain strong relationships with assigned accounts, ensuring retention and long-term engagement
Monitor account activity, identify potential issues, and proactively provide solutions
Collaborate with sales, operations, and technical teams to meet customer needs
Interfaced with production planning, shipping and receiving, accounting and order processing departments to fulfill delivery requirements, resolve credit matters, address other account concerns/questions, and ensure customer satisfaction
Prepare and send reports (e.g., customer feedback, open orders, account status) to management and sales teams
Track, document, and follow up on support cases in CRM systems (e.g., Salesforce, SAP)
Educate customers on product features, updates, and best practices
Maintain and grow relationships with existing customers and sales reps by resolving issues, answering questions, and promoting new products, promotions, and training courses
Support onboarding of new customers, including setup, training, and account verification
Represented Crestron Electronics at industry trade shows including CEDIA and InfoComm, engaging with clients, integrators, and industry partners to showcase product solutions
STARNET BUSINESS SOLUTIONS, LLC Allendale, NJ
Business Development Manager
(Sales and Production) June 2008-November 2013
Built and maintained relationships with key corporate clients, resulting in long-term contracts and repeat business
Generate leads through networking, cold calling, trade shows, and digital platforms
Understand client requirements for printing services (e.g., offset, digital, large-format, packaging, promotional materials)
Collaborated with production teams to align printing capabilities with customer needs, ensuring on-time delivery and high-quality output
Coordinate with suppliers and vendors when required
Represented the company at trade shows and industry events, generating new leads and strengthening brand visibility
PROFESSIONAL DEVELOPMENT AND ACHIEVEMENTS
Built a reputation for delivering exceptional customer experiences, consistently recognized by clients and colleagues for professionalism, responsiveness and problem solving
Developed trusted relationships with customers, by consistently going above and beyond to ensure the customers are satisfied
Consistently received positive customer feedback and commendations for exceeding expectations and ensuring long-term satisfaction
Known in the field for creating strong partnerships with clients, resulting in improved account retention and customer loyalty
Dale Carnegie World Class Customer Service Training Certificate, 2023
Received the True Blue Employee Spotlight Award in January of 2025
EDUCATION
MONTCLAIR STATE UNIVERSITY Montclair, NJ
Bachelor of Arts in Communications, 2006
COUNTY COLLEGE OF MORRIS Randolph, NJ
Associate of Arts, in Fine Art, 2002
SOFTWARE
Microsoft Office Software Suite (Outlook, Word, Excel, PowerPoint, Teams), Salesforce, SAP, CRM, OzLINK shipping solution, Right Now, Logic, AutoCAD, Photoshop (very basic), Preflight Software, Data Manager Software, etc.
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