Customer Service Quality Inspector
Resume:
Mekela Akins
Nashville, TN *****
***********@*****.***
Professional Summary
I am currently in college earning my bachelor's degree for business management. Authorized to work in the US for any employer
Work Experience
Quality Inspector
Kabinart (United Cabinet Company, LLC)-Nashville, TN April 2018 to Present
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Managed daily operations, including scheduling, inventory management, and customer service
• Implemented cost-saving measures that resulted in XX% reduction in expenses
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Negotiated contracts with vendors to secure favorable pricing terms
• Implemented new technology systems to enhance operational efficiency
• Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Developed and implemented employee training programs that improved overall team performance by XX%
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
• Mentored and coached employees to develop their skills and advance within the organization
• Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives
Cashier/Customer Service
B.J.s Snack Bar-Athens, TN
May 2004 to February 2018
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Analyzed sales data regularly to identify trends and opportunities for improvement; implemented changes resulting in an XX% increase in average transaction value
• Ensured compliance with company policies and procedures regarding cash handling, security measures, and loss prevention
• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
• Implemented cost-saving initiatives such as energy-efficient lighting systems or streamlined ordering processes that resulted in annual savings of $XX
• Developed employee schedules based on projected sales volume while optimizing labor costs without compromising customer service standards
• Conducted regular meetings with staff members to communicate goals, provide feedback on performance, address concerns or conflicts proactively Quality Inspector
Johnson Controls-Athens, TN
May 2000 to April 2004
Inspecting car parts for defects.
Manager
Subway-Charleston, TN
August 1997 to May 2000
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Managed daily operations, including scheduling, inventory management, and customer service
• Implemented cost-saving measures that resulted in XX% reduction in expenses
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Spearheaded the launch of new products/services resulting in XX% increase in revenue
• Developed and implemented employee training programs that improved overall team performance by XX%
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
• Mentored and coached employees to develop their skills and advance within the organization
• Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives
Quality Control Inspector
Johnson Controls
Education
High school diploma or GED
Bryant & Stratton College-Online-Remote
October 2024 to Present
GED
McMinn High School-Athens, TN
August 1997 to May 2000
Skills
• Microsoft Powerpoint
• Grilling
• Supervising experience (10+ years)
• Quality Control
• Materials Handling
• Manufacturing
• Computer literacy (4 years)
• Food handling (10+ years)
• Housekeeping management
• Data collection
• Working with people with disabilities
• Catering
• Warehouse Experience (4 years)
• Residential cleaning
• Shift Management
• Contracts
• Staff scheduling
• Conflict management
• Manufacturing facility
• Janitorial experience
• Cold calling (6 years)
• Inside sales
• Management
• Shipping & Receiving
• Basic math (10+ years)
• Food industry (10+ years)
• Coffee experience
• Coachability
• Cooking
• Barista experience
• Hospitality
• Social media management
• Cashier/Hostess (10+ years)
• Outbound calling
• Machining
• Cashiering
• Outside sales
• Precision measuring instruments
• Employee engagement
• FDA regulations
• Restaurant experience
• Serving
• Heavy lifting (4 years)
• VLOOKUP function
• Packaging
• Word processing
• Time management
• Knife skills (10+ years)
• Construction sales
• Guest services
• Mobile devices (4 years)
• Sales management systems proficiency
• Forklift
• Windows
• Customer support (10+ years)
• Bilingual
• Public speaking
• Security
• Account management
• Sanitation
• Payroll
• Active listening
• Food ordering
• Microsoft Word
• Customer communication
• Grammar Experience
• Facilities management
• Attention to detail (10+ years)
• Inventory control
• General management (10+ years)
• Training (10+ years)
• Pallet Jack
• Cleaning Experience
• Google Suite
• Customer service
• Assistant manager experience
• Kitchen experience (10+ years)
• Typing (4 years)
• Call center experience
• Cash Handling
• Manager experience
• Medical sales
• Financial analysis
• Sanitation procedures
• Canvassing
• Pricing (10+ years)
• Microsoft Excel
• POS (8 years)
• Meal preparation
• Food Service
• QA/QC (4 years)
• Quality Assurance
• Quick service & fast food restaurant
• Regulatory compliance
• Custodial experience (4 years)
• Team development
• Math
• Writing skills
• Telecommunication
• Workplace health and safety regulatory compliance
• Food safety (10+ years)
• Car wash
• Schedule creation
• Stocking (10+ years)
• CRM system proficiency
• Laboratory experience
• Sales
• Hotel experience
• Warehouse management
• Organizational skills
• Restaurant management (10+ years)
• Assembly
• Quality Inspection
• Craft beer experience
• Mechanical knowledge
• Telemarketing (4 years)
• Cost control
• Food production
• Office management
• Computer skills
• Project management
• Casual dining experience
• Hand tools (6 years)
• AI
• Leadership
• Customer complaint resolution
• Research
• Microsoft Outlook
• ERP systems
• Analysis skills
• Marketing
• Accounting
• Information security
• Culinary experience (10+ years)
• Teaching
• Sales management
• Communication skills
Languages
• English - Fluent
• Spanish
Certifications and Licenses
Bartender License
Food Handler Certification
CPR Certification
Food Safety Certification
ServSafe
Additional Information
Was incarcerated from 09/21-10/23
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