Customer Service Social Media

Resume of Jeffrey Ellis Morton

Email : *********@*****.***

US Address : 943 Ellsworth Rd., Mesa, AZ 85208 USA RP Address : Sitio Imus, Lumbang na Bata, Calaca City, Batangas Age : 64 years

Date of Birth : 14 May 1960

Nationality : United States (Phoenix,AZ and Philippines Permanent Residency) Education:

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Bachelor of Science in: Communications (Ohio University, USA) 1978-1982 Skills:

■ Sales, Marketing, and Customer Service management

■ Extensive Project Management experience

■ Recruitment (especially communications & sales screening)

■ Training (Program/Module Development, delivery, & assessment)

■ CRM setup & Administration expertise (Hubspot, Salesforce.com, Pipedrive, Nutshell, ZOHO, etc)

■ Email blast admin expertise (Mailchimp, Infusionsoft, Constant Contact, etc.)

■ Dialer admin expertise (Five9, Vicidial, Phoneburner, Close.io, etc)

■ Administrative-level experience with different business tools (such as Quickbooks, etc)

■ Social Media ad campaign management (Facebook, LinkedIn, Twitter, etc)

■ Content Marketing campaign background track record

■ Editing and Proofreading experience

■ Events set up, vendor coordination, and logistics management Recent Work Description:

President The Quailstone Agency

August 2021- Present (Philippines & USA)

Providing different outsourcing services, including (but not limited to) Website Development, Email Marketing, Direct Mail Marketing, Outbound/Inbound Phone Services for Sales/Lead Generation/Appointment Setting/Customer Service, CRM/Dialer/Marketing Automation setup & administration, and Bookkeeping for Payroll/AR/AP/General Ledger. Serving Clients in a wide range of industries, including (but not limited to) Real Estate Brokers, Chiropractors, Print & Online News Media Publications, Insurance Brokers, Attorneys, SaaS Developers, and IT Providers.

Independent Consultant

August 2010- July 2021 (Philippines & USA)

Working remotely on independent projects from my home office for various clients as needed (mostly short-term on an hourly basis). Usual projects were setting up CRMs and/or automated marketing systems,but I have also done extensive B2B phone sales, Email Marketing, and Website Content/Social Media Management. Chief Executive Officer/President Mortwerks

November 2001- August 2017 (Philippines & USA)

Developed and managed Marketing & Sales campaigns for various clients in areas such as Insurance, Legal, Print/Online Media, Accounting, etc. Campaigns include Social Media Content & Management, Website Development, Content & Management, Inbound/Outbound Telemarketing (B2B & B2C), and Email Blasts, Content & Management. Developed SEO, SEM, PPC campaigns. Chief Executive Officer/President American Angels of Hope, Inc. August 2012- August 2017 (Mesa, AZ)

Duties include all areas of the organization, including accounting, operations, and marketing for a non-profit charity (501C3). Developed 2 ongoing food banks in Phoenix, AZ area that feed 500-1000/week to this day. Marketing/Sales Manager Metz CPA, PC

October 2011-August 2012 (Phoenix, AZ)

Developed Sales & Marketing department for lead generation/sales of CPA firm services (B2B/B2C) Owner/Manager Athens Trading Co.

May 1995- March 2001 (Athens, Ga)

As Owner/Manager, duties were to administer all aspects of a pawn shop (finance/retail operation), including: P&L, hiring/firing, training, marketing,inventory control, payroll, and supervision of 2-3 employees (Sold business in 2003) Co-Owner/Manager/Bartender Manuel's Tavern

May 1989- May 1995 (Stone Mountain, GA)

As Owner/Manager, duties were to administer all aspects, both FOH & BOH of a family-oriented neighborhood tavern, seating 110 guests. Duties included: P&L, hiring/firing, training, ordering, inventory control, payroll, and supervision of 12-16 employees (Sold business in 1995).

Warehouse Manager Accents Home Stores

January 1985- April 1989 (Atlanta, Ga)

Duties were to oversee all aspects of a warehouse/retail distribution operation: including hiring/firing, training, inventory control, payroll, supervision of 5-6 employees, ordering, scheduling/routing deliveries, installation of furniture/set up, repair services, and customer service. Besides direct delivery to customers' homes, was also responsible for maintaining inventory levels for four retail furniture/home accents stores located in malls around the Atlanta area. References:

Christopher Tovar CEO, Stellar Background Checks LLC (McKinney, TX) 1-800-***-**** Yaasha Sabba Chief Counsel, Sky Unlimited Law (San Francisco, CA) 650-***-**** Mr. Travis Jack Audit Mgr. for Metz CPA (Phoenix, AZ) 602-***-****

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