Customer Service Call Center
Resume:
References Available Upon Request
Marissa Ibarbol
Las Vegas, NV 89147
***********@*****.***
I am a customer service specialist, looking to find the right opportunity that is committed to providing positive and honest experiences for customers. My dedication to continuous learning and adaptability is highlighted by my history across a variety of industries. At this stage of my career, I am looking for an organization that will provide the chance to connect with people, grow as a professional, and serve a team that equally values positivity, continuous learning, and collaboration. SKILLS
• Payment Processing & Online Scheduling
• Phone Etiquette, Active Listening & Clear Communication
• Conflict Resolution
• Detail-Oriented, Multi-Tasking in High-Stress
Environments
• Friendly and Approachable Demeanor
Software:
General: Office Suite (Word, Excel, PowerPoint)
Payment: Square, PayPal (etc.)
Scheduling: Zenoti, Zoho, Acuity, TCC
Broadcasting & Media: VSCO, Picart, Photoshop,
PhotoScape, OBS, Twitch
WORK EXPERIENCE
Appointment Setter/Outbounder
URBN HOME SERVICES
• Scheduled appointments for clients for their pool maintenance, water heater replacements/installments, plumbing maintenance, HVAC installments. Appointment Setter/Inbound/Outbound
Immaculate Restoration
• Helped clients answer their questions with their emergency calls regarding restoration issues, such as water damage, mold remediation, sewage cleanup, storm damage, flood damage etc. Promoted special free services and booked clients. Patio Worker/Sale Attendant
Star Nursery Garden and Rock Centers
May 2025-Present
Las Vegas, NV
Dec 2024 -May 2025
Las Vegas, NV
Sep 2024 – Dec 2024
Las Vegas, NV
• Provided friendly customer service by offering flower care tips and product recommendations, maintained clean and visually appealing floral displays, ensured the well-being of turtles and koi, and assisted in inventory maintenance Appointment Setter/Customer Service
TCC Car Dealership
Sep 2024 – Dec 2024
Las Vegas, NV
• Dealt with all incoming calls regarding customer service, primarily focused on scheduling maintenance appointments.
• Prepared promotional offers, organized vehicle maintenance schedules, and assisted in fraud and theft documentation. Customer Service Representative
Novuskin NV LLC
Jan 2021 – May 2024
Las Vegas, NV
• Addressed in/out-going customer calls to schedule consultations and promotional treatments.
• Performed cold-calls to pitch skin-care products, cosmetic treatments (Botox, Ozempic), wellness programs, and spa memberships to potential clients.
• Served as the contact for customer complaints, organizing payments/refunds and determining corrections for treatments. Greeter/Customer Service
North Premium Outlets
Jan 2020 – Aug 2021
Las Vegas, NV
• Provided visitors with directions and promotional offers, as well as assisted in removing disorderly patrons.
• Organized seasonal displays provided support for special events, assisting guests with taking pictures and serving as security for parades and professional performances.
• Ensured patient and positive experiences to elderly and non-English speaking international tourists References Available Upon Request
Spa Attendant
Health Spa
Apr 2018 – Dec 2020
Las Vegas, NV
• Worked as the primary point of contact for providing support and refreshments to the clients.
• Performed routine maintenance and housekeeping of the building and machinery. Sales Associate
JCPenney & Khol’s
Oct 2016 – Jan 2017
Las Vegas, NV
• Assisted in designing seasonal toy displays and organizing the floor inventory by analyzing customer demand. Service Dispatcher
Hawaiian Electric
May 2016 – Sep 2016
Las Vegas, NV
• Received and routed all incoming service calls according to individual counties Hawaii.
• Assisted in navigating the gray-area between service calls with the electric company and calls with emergency services.
Contact this candidate