Customer Service Assistant Manager
Resume:
AIMEE WALSH
*** *. ********** **. ******, TX · 936-***-****
*******@*****.***
I have a well-rounded background in scheduling and refined talents in typing and database management and am eager to learn. Additionally, I have exceptional communication skills and am a consistent collaborator. My previous roles have strengthened my abilities in critical thinking and customer service, as well as my focused attention to detail and high accuracy. EXPERIENCE
09/2022 - PRESENT
Optician, America's Best Contacts & Eyeglasses
Responsible for entering and verifying patient prescriptions. Helping patients find eyewear and ordering glasses and contacts. Entering insurance and utilizing each patients insurance for purchases. Stocking glasses and contacts, cash handling and housekeeping. Third key opening and closing procedures.
08/2021 – 8/2022
ASSISTANT MANAGER, SHOE CARNIVAL
Responsible for customer special orders and maintaining all inventory. Stocking inventory, housekeeping, and customer consulting in-store and on the phone. Leading my team by example following company procedures. Upselling products and informing customers of our Perks program. Assigning coworkers to daily tasks within the store.
06/2021- 8/2021
MANAGER IN TRAINING
Responsible for product preparation, keeping employees on task, and bank deposits. Keeping up with inventory and shrinkage, ensuring customer service is above par. Ordering inventory, stocking, and cleaning. 11/2016 – 2/13/2021
CENTER CONSULTANT, FEDEX OFFICE
Responsible for running print production and processing shipments for customers. Providing great customer service on the phone and within the store was a major component of my position. Keeping up with the responsibilities of extra jobs assigned to me during each quarter to keep the business running smoothly.
,04/2013 – 10/2016
ASSISTANT MANAGER, SPEC’S FINE WINE & FOODS
Responsible for customer special orders and ordering inventory. Created schedules and did all bank transactions. Stocked inventory, housekeeping, and customer consulting in-store and on the phone.
EDUCATION
1991
WARSAW COMM HIGH SCHOOL, WARSAW, IN
SKILLS & ACHIEVEMENTS
● Proficient at running print production and shipping.
● Proficient in strict customer specifications.
● Detail-oriented
● I am a dependable employee.
● I am a hard worker and strive to do my best at all times.
● Both jobs required accuracy and proper customer service skills, which I work hard to maintain.
● While employed at FedEx Office, I was awarded a certificate in my first 90 days for customer service. I was informed that I was the first employee in that store to receive that certificate. REFERENCES
HOLLY PLANT BROWN, SENIOR STOR MANAGER, FEDEX OFFICE 214-***-****
AUDREY DOZIER-PIAZZA, EMPLOYEE, FEDEX OFFICE
TRACY MACICEK, ASSISTANT MANAGER, FEDEX OFFICE
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