Project Management Quality Assurance

Lawrence Hayden Highland Falls, NY *******@*****.*** 845-***-****

Professional summary:

Versatile and detail-oriented professional with extensive experience in content production, editorial project management, and team coordination. Strong background in digital publishing, eLearning, and cross-functional communication. Recognized for maintaining high editorial standards, streamlining workflows, and delivering projects on time. Seeking opportunities where strong organization, communication, and project execution skills can make an impact in a dynamic work environment. Key skills:

• Project management & workflow coordination

• Editorial content management & proofreading

• Quality assurance & compliance

• Digital publishing & eLearning formats

• Stakeholder & vendor relations

• Technical editing & copyediting

• Team collaboration & vommunication

• CMS & style guide development

Work history:

Content Editor / Project Manager

Global Assoc of Risk Professionals - Jersey City, NJ April 2021 – November 2024

• Managed editorial and production workflows for global financial certification programs.

• Oversaw updates and creation of eLearning content, coordinating cross-departmentally with design, legal, marketing, and IT.

• Ensured consistency in tone, branding, and regulatory compliance across publications and digital platforms.

• Built and maintained in-house editorial style guide.

• Facilitated vendor communication and author/reviewer compensation. Editor-in-Chief / Production Manager

Microbe Formulas - Meridian, ID January 2020 – January 2022

• Directed editorial operations for a health and wellness company, overseeing blog, email, and marketing content.

• Ensured regulatory compliance (FDA) across all communications.

• Maintained voice, tone, and formatting consistency through style guide development.

• Collaborated closely with SEO, graphics, and marketing teams to align editorial output with brand strategy.

Editorial Manager / Digital Content Producer

S&P Global Ratings - New York, NY April 2001 – December 2019

• Directed department editors, focusing on skills training and performance assessments.

• Managed the prioritization of daily deadlines and department workflow, ensuring minimal turnaround times.

• Provided editorial and technical support to approximately 60 financial analysts globally, offering constructive feedback and leading writing training sessions.

• Executed heavy copy editing and rewriting of various article types, including daily press releases and in-depth financial analyses, facilitating timely dissemination of thought leadership to the financial markets.

• Edited and published proprietary financial reports in ebook and electronic formats.

• Consistently met daily deadlines by balancing and prioritizing numerous articles and metadata, coordinating publication schedules to ensure global consistency.

• Authored commentary articles on industry trends and business-related topics, resulting in a marked increase in subscriber satisfaction.

• Created analytical data charts and representational graphics, enabling efficient analysis and identification of key industry trends and market-specific movements.

• Maintained legal and industry standards within publications, ensuring adherence to SEC guidelines.

• Received three quarterly awards from the Publication Excellence Council along with numerous peer recognition awards for producing high-quality copy. Education

University of Pennsylvania – Philadelphia, PA Bachelor of Arts in English Technical Tools

• Microsoft Office Suite

• Salesforce, Slack

• Adobe Acrobat, InDesign (basic familiarity)

• Content Management Systems & Workflow Tools

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