Customer Service Frito-Lay
Resume:
Pittsburg, CA. *****
***********@*****.***
Valery B. Willis
Skills & Experience
● 35+ years of experience in Customer Service
● Completed Computer Technician Training
● Computer Hardware and Software knowledge
● Proficient in Google Workspace (Docs, Sheets, Slides): Microsoft 365 Suite
● Experienced with Zoom for Business Communications
● Use of VPN (WireGuard)
● Proficient in operating systems: Windows, Linux, macOS
● Various Remote connectivity tools: Remote Desktop, AnyDesk, SSH, TeamViewer
● Ticketing systems (osTicket)
● Configuring, managing, and maintaining networks
EXPERIENCE
Walmart, Pittsburg, CA — Loss Prevention-Customer Host June 2024 - PRESENT
● Greeted customers warmly at the entrance and exit doors, providing a welcoming and positive first and last impression of the store.
● Assisted customers in locating and retrieving merchandise from locked display cases, ensuring a smooth and efficient shopping experience while maintaining security protocols.
Frito-Lay – Oakland, CA - Route Sales Representative April 2004 - November 2022
● Oversaw sales, delivery, and merchandising of Frito-Lay snack products across a wide territory of grocery, convenience, and liquor stores.
● Consistently exceeded weekly sales goals by cultivating strong relationships with store managers and identifying new sales and display opportunities.
● Maintained strategic product placement, managed inventory levels
● Optimize in-store displays to increase brand visibility and boost sell-through rates.
RePete’s Record Store, Oakland, CA — Consultant/Buyer November 2002 - June 2004
● Consultant in the buying of rare, valuable records and Compact discs.
● Hosted actions on various auction websites, including eBay.
● Merchandising and sales of products in the physical store Other Employment:
Hertz Local Edition, Oakland, CA.- Assistant Branch Manager June 1999 - June 2003
K-Mart, Pleasant Hills, CA - Hardlines Manager
June 1997 - June 1999
Best Products Inc., San Leandro, CA. - Home Furnishing Manager November 1991 - March 1997
Circuit City, Hayward, CA. - Sales Counselor
April 1990 - October 1991
Service Merchandise, San Leandro, CA. - Asst. Warehouse Manager September 1987 - March 1990
Thrifty’s Drug Stores, Oakland, CA. - 1st. Asst. Manager May 1987 - September 1987
EDUCATION:
Computer Technologies Program, Berkeley, CA.
Computer Technician Training Certificate
January 2025 - July 2025
San Jose State University, San Jose, CA.
B.A. Radio & TV Broadcasting
September 1978 - December 1982
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