Customer Service Social Worker
Resume:
LADANE GARDNER
Blytheston District, Chatham P.A
St. James, Jamaica W.I
Tel: 876-***-****/ 876-***-****
Email: *************@*****.***
Professional Summary
A compassionate and professional with a background in social work, bringing strong people skills and a genuine desire to help others. Experienced in understanding client needs, resolving concerns, and creating positive experiences. Known for clear communication, patience, and building trust with customers while keeping processes organized and efficient. Excited to bring dedication and a people-first approach to a customer service role.
Experiences:
Social Worker PS2, Overseas Employment Family Services Unit. Ministry of Labour and Social Security (Feb 2024- Present)
●Carries out investigations into the circumstances of families of overseas workers who have been identified as needing support.
● Manages cases for at least 300 families of overseas workers who are in need of the Ministry’s support and assistance.
● Maintains electronic case files on such families through regular
monitoring and assessment activities.
● Provides information to assist in obtaining support from overseas
workers for their families whether through the Courts or otherwise.
●Maintains dialogue with the Director and Administrators of the Family Services Unit regarding the cases of families being managed.
● Ensures that outstanding cases are brought to the urgent attention
of the Director.
● Conducts investigations in order to facilitate the provision of welfare benefits/gratuity and other payments for former workers/ families of overseas workers who are in need.
Acting PAD Administrator, Ministry of Labour and Social Security (Dec 2023-Feb 2024)
● Monitoring employee’s productivity and assigned feedbacks
● Provide support to employees
● Check and signed employee’s itinerary
● Assigned Social Work cases to staff
● Attend meetings and public engagements
Case Manager/Social Worker PS1, Public Assistance Department. Ministry of Labour and Social Security (Oct 2017- Feb 2024)
● Conduct Social Investigations and assessments.
● Identify and investigate clients for Social Intervention.
● Make linkages and referred PATH clients.
● Provide Case Management support for clients.
● Provide support in terms of counseling.
● Attend meetings, seminars, and community outreach to promote
The programs and services offered at the Ministry
● Report writing
● Do home and school visit
Customer Service Representative, Ministry of Labour and Social
Security
(April 2017-Oct 2017)
●NIS registration
●Pension and other application
●Filing Data & Records Management
●Customer Service
Receptionist, Western Publishers LTD (2010-2017)
●Telephone & Front Desk Reception
●Customer Service
●Filing Data & Records Management
●Complaint Handling
●Switchboard Operator
Education Time
● The University of the West Indies Mona Sept 2022- Jul 2025
●Northern Caribbean University 2017-2019
●Montego Bay Community College 2012-2014
●Muschett High School 2001-2006
Qualifications and Achievements
● Master of Social Work (Degree awarded, certification pending
Collection)
● Bachelor of Social Work
Skills and Interest
● Communication
● Time management
● Attention to Detail
● Problem solving and Decision-Making
● Conflict resolution
● Interpersonal
● Active listening
● Assessment and Evaluation
References:
Mr. Andrae Earle (Supervisor)
Salt Marsh, Trelawny
Mrs. Georgia Taylor (Manager)
Cornwall Courts, Montego Bay
St. James
Contact this candidate