Customer Service Production Assistant
Resume:
KIERNAN SHEPHERD
Poughkeepsie, NY *****
********************@***********.***
Professional Summary
Motivated Cook offering over 15 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Certified PCA, and DSP with case work experience, and professional demeanor. Computer savvy with assembly experience and logistics training. Hard working fast learner with the will to grow while maintaining an overall positive attitude! Authorized to work in the US for any employer
Work Experience
Production Assistant
Highland Goat-Poughkeepsie, NY
April 2025 to July 2025
• Assisted in the production of candy goods according to specific recipes, instructions, temperatures and schematics.
• Properly labeled, sealed, and packaged goods in preparation for delivery according to order data.
• Maintained a clean and organized work area for for food preperation.
• Unloaded pallets, stocked and organized shelves in storage area for future use.
• Took inventory, followed checklists and logged data accordingly into appropriate computer systems Cook
The Links at Union Vale
September 2024 to December 2024
. Prepared food according to menu and ticket orders.. Catered events such as weddings and varies parties. Maintained a sanitary work environment during and after food services. DSP (Direct Support Professional)
ARC of Greater-Hudson, NH
January 2024 to May 2024
· Cared for mentally disabled individuals in a residential setting.
· Helped cook for entertain and bathe individuals as well as maintain a clean household.
· Follow a safe moral guideline for caring for others and insured a safe work environment.
· Advocated for individuals as patients when on doctor visits or in a hospital setting. Cook
Mid Hudson Regional Hospital
September 2023 to December 2023
· Prepared, cooked and served pizza in the hospital cafeteria.
· Prepared, and maintained a fully stocked salad bar.
· Maintained a clean and sanitizer work area between opening and closing station. Cook
Vassar Hospital
September 2022 to January 2023
· Followed daily menus and recipes to serve lunch as well as prepare dinner for patients.
· Worked alongside sue and head Chef to execute orders regarding meal prep and service.
· Cleaned and sanitized multiple stations and re stocked to completion by end of shift. Assembler/ Assembly Kit Logistics
IBM via Manpower
March 2024 to May 2022
· Assess documents and gather parts and materials accordingly for assemblance.
· Use various IBM computer software programs to logistically add, or remove necessary parts as well as locate them on the floor.
· Print shipping reports for non-usable equipment prior to loading it up for removal.
· Receive tickets via IBM software pertaining to new equipment upon arrival before physically storing in the right locations.
Deli Worker
Walmart-Fishkill, NY
November 2018 to May 2019
· Slice cold cuts to order in compliance with customers.
· Cook various food items to be sold throughout store, including rotisserie chicken.
· Maintain a neat and sanitary work area throughout the day.
· Provide great customer service.
Senior Cook
Sodexo at Marist College-Poughkeepsie, NY
October 2017 to March 2018
· Personally prepare food items for dinner menu in accordance to Sodexo recipes.
· Prepare custom meals for special diet students.
· Maintain a sanitary work area before, during and after service (front, and BOH).
· Provide satisfactory customer service to students during dinner service.
· Wrap, label and date foods appropriately before close. Cook
Sodexo at Suny New Paltz (via temp agency Mac Staffing) May 2017 to June 2017
· Personally prepare food items for dinner menu in accordance to Sodexo recipes.
· Cook or reheat food items for students out in the dining hall for my station
“360 grill” creating a dish I then serve.
· Maintained a sanitary work area before, during and after service (front, and BOH).
· Provide great customer service to students during dinner service. Cook
Olive Garden-Poughkeepsie, NY
March 2017 to May 2017
· Prepare dishes according to order, recipe, and restaurant standards.
· Cooperate with fellow line cooks at remaining stations to bring dish to completion for sale.
· Maintain a sanitary work area throughout shift for quality food preparation.
· Attentively work fry, sauté’, grill, and window stations over my time at this Cook
DUTCHESS COUNTY GOLF CLUB-Poughkeepsie, NY
April 2015 to October 2015
Prepare food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Sauté/Grill Cook
BONEFISH GRILL-Poughkeepsie, NY
September 2013 to May 2014
Maintain kitchen work areas, equipment, and utensils in a clean and orderly condition. Clean and prepare various foods for cooking or serving. Wash dishes, glassware, flatware, pots, and pans using dishwashers, as well as by hand. Load or unload trucks that deliver or pick up food and supplies.
Cook
WOODLAND POND HEALTH CARE FACILITIES-New Paltz, NY October 2012 to July 2013
Clean and prepare various foods for cooking or serving. Wash dishes, glassware, flatware, pots, and pans using dishwashers, as well as by hand. Load or Unload trucks that deliver or pick up food and supplies. Receive and store supplies.
Place clean dishes, utensils, and cooking equipment in storage areas. Cook
BONEFISH GRILL-Poughkeepsie, NY
April 2012 to September 2012
Maintain kitchen work areas, equipment, and utensils in clean and orderly condition. Clean and prepare various foods for cooking or serving. Wash dishes, glassware, flatware, pots, and pans using dishwashers, as well as by hand. Load or unload trucks that deliver or pick up food and supplies. Receive and store supplies.
Place clean dishes, utensils, and cooking equipment in storage areas. Dishwasher
T.G.I. FRIDAY'S-Poughkeepsie, NY
August 2011 to January 2012
Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, and salad bars. Maintain kitchen work areas, equipment, and utensils in clean and orderly condition. Clean and prepare various foods for cooking or serving. Wash dishes, glassware, flatware, pots, and pans using dishwashers, as well as by hand. Load or unload trucks that deliver or pick up food and supplies. Receive and store supplies.
Place clean dishes, utensils, and cooking equipment in storage areas. Book Seller Barista
BORDERS BOOKS-Poughkeepsie, NY
May 2010 to March 2011
Borders BOOKS-Poughkeepsie, NY
May 2010 to March 2011
Rotate food items according to expiration date.
Computer Repair Assistant
June 2009 to September 2009
Assess and satisfied customer’s needs.
Receive books in store warehouse, and arranged for sale. Complete online orders through company website.
Locate titles via company database.
Collect money for drinks served.
Clean glasses, utensils, and bar equipment.
Create drink recipes.
Take beverage orders from serving staff or directly from patrons. Maintain back stock room.
Computer Maintenance Team Member
ALL COMPUTER SERVICES-Highland, NY
Monitor system performance and provide security measures, troubleshooting and maintenance as needed.
Keep shop in an orderly manner.
Assess customer needs, and questions via phone.
Adapt and modify existing software to meet specific needs. Assist users to diagnose and solve data communication problems. Assembler/ Assembly Kit Logistics
IBM
IBM via Manpower
· Assemble computer mainframes for commercial use before shipping and testing.
· Work in “X Gen” to assemble mainframe “kits” before building; utilizing and filing the proper documents associated.
· Use various IBM computer software programs to logistically add, or remove necessary parts as well as locate them on the floor.
· Print shipping reports for non-usable equipment prior to loading it up for removal.
· Receive tickets via IBM software pertaining to new equipment upon arrival before physically storing in the right locations. restaurant.
Place clean dishes, utensils, and cooking equipment in storage areas. Education
Trade school
High school diploma or GED
High School Diploma: N
Highland High School Dutchess Community College-Poughkeepsie, NY Skills
• Baking
• Groundskeeping
• Caregiving
• Mechanical knowledge
• Guest services
• Microsoft Office
• Time management
• Hospitality and service industry background
• Serving
• Cash register
• Landscaping
• Patient care
• Home health
• Fine dining experience
• Medical terminology
• Manual handling
• Case management
• EHS
• Custodial experience
• Direct support
• Superior communication and leadership skills.
• Strong attention to safe food handling
• Security
• Conflict management
• Supervising experience
• Production planning
• Camp
• Care plans
• DSP
• Microsoft Word
• Communication skills
• Management
• Microsoft Outlook
• Word processing
• Beautiful presentation of food
• Heavy lifting
• Effective planner
• Patient monitoring
• Patient observation
• Institutional and batch cooking
• Manufacturing
• Commercial cleaning
• Guest relations
• procedures
• Dishwashing
• Electrical experience
• Culinary experience
• Outdoor work
• Driving
• Computer skills
• Organizational skills
• Laundry
• Host/hostess experience
• Knife skills
• Janitorial experience
• [Seafood] cooking techniques among others
• Computer literacy
• Work History
• Food service
• Attention to detail, and fast learning ability
• Computer literacy and efficiency
• Cleaning
• CPR
• Microsoft PowerPoint
• Advanced knife skills
• Food safety
• Special education
• Microsoft Excel
Languages
• English
Certifications and Licenses
Food Handler Certification
CPR Certification
Driver's License
Certified Medical Assistant
Certified Home Health Aide
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