Customer Service Data Entry

Cathy Donner

Arvada, CO · 303-***-**** · ***************@******.***

Professional Summary

Reliable and detail-oriented hospitality professional with 27+ years of experience delivering exceptional customer service, managing housekeeping operations, and maintaining accurate records. Proven ability to lead teams, resolve guest concerns, and ensure high standards of cleanliness and comfort. Skilled in data entry, inventory tracking, and cross-department collaboration. Seeking to contribute to a customer-focused organization by leveraging strong interpersonal and administrative skills.

Core Competencies

Customer Service & Guest Relations

Data Entry & Record Maintenance

Microsoft Office (Word, Excel, Outlook)

Inventory Management & Documentation

Conflict Resolution & Complaint Handling

Time Management & Multitasking

Team Leadership & Staff Training

Accuracy & Attention to Detail

Property Management Systems (PMS)

Safety Compliance & Quality Assurance

Professional Experience

Hotel & Housekeeping Assistant Manager

The Lodge Casino · 2022 – May 2025

Oversaw daily hotel operations with a focus on housekeeping, guest services, and staff coordination

Supervised housekeeping teams and ensured compliance with cleanliness and safety standards

Handled guest inquiries and complaints, resolving issues to maintain satisfaction

Maintained digital records of inspections, service requests, and inventory usage

Supported hiring, onboarding, and training of new staff

Collaborated with front desk and maintenance departments to ensure seamless operations

Conducted audits and implemented improvements to enhance efficiency and morale

Hotel Housekeeping Supervisor

The Lodge Casino · 2004 – 2022

Managed scheduling, task assignments, and performance tracking for housekeeping staff

Conducted room inspections and documented findings for quality assurance

Maintained accurate records of inventory, supply orders, and staff attendance

Responded to guest concerns with professionalism and urgency

Trained new employees on cleaning procedures and customer service standards

Collaborated with other departments to coordinate room readiness and service delivery

Room Attendant

The Lodge Casino · 1998 – 2004

Cleaned and sanitized guest rooms, including bathrooms and sleeping areas

Changed linens, replenished amenities, and ensured room readiness

Vacuumed, mopped, dusted, and polished surfaces to maintain a pristine environment

Reported maintenance issues and restocked supplies

Provided courteous service while respecting guest privacy

Followed safety procedures for handling cleaning chemicals and equipment

Education

At Home Professions -Longmont Colorad0

Certificate in Medical Billing, Coding & Transcription

Home Professionals, Longmont, CO

2019 – 2020

Columbine High School

Littleton, Colorado · Graduated 1984

Contact this candidate