Guest Relations Customer Satisfaction
Resume:
DAISY
CASTILLO
*************@*****.***
Denver, CO 802011
Bold Profile
Dynamic and reliable professional with a strong background at McAlister's Deli, excelling in guest relations and food presentation. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in food preparation techniques and adept at multitasking in fast-paced environments, ensuring seamless service and operational efficiency.
PROFESSIONAL SUMMARY
SKILLS
• Quick learning ability
• Organizational skills
• Cleanliness standards
• Food presentation
• Guest relations
• Food running
• Table bussing
• Server support
• Supply restocking
• Line coordination
• Event setup and breakdown
• Food and beverage expertise
• Problem-solving skills
• Time management
• Cleaning and sanitizing practices
• Multitasking ability
• Reliability and dependability
• Customer satisfaction focus
• Adaptability and flexibility
• Food safety knowledge
• Decision-making skills
• Calm under pressure
• Food preparation techniques
• Cash register operation
• Task prioritization strategies
• Inventory management skills
Written communication
proficiency
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Derby Highschool
Derby, KS • 05/2023
EDUCATION
McAlisters Deli - Expo Runner/foh/boh
Derby, KS • 04/2024 - 08/2025
Firehouse Subs - Meat Slicer
Derby, KS • 01/2022 - 05/2023
WORK HISTORY
Executed all opening and closing tasks to streamline restaurant operations.
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Delivered menus promptly after guest seating while effectively answering inquiries.
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Collaborated with kitchen staff to accommodate dietary concerns with suitable meal options.
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Achieved order accuracy through effective communication with kitchen teams.
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Reset tables efficiently between guests, ensuring readiness for new arrivals.
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Assisted servers in delivering food, filling beverages, and addressing guest needs.
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Promoted teamwork by supporting colleagues during busy shifts to maintain service flow.
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Trained new hires on procedures, contributing to a positive onboarding experience.
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Enhanced guest experiences through exceptional customer service and support.
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Operated commercial meat slicers for precise preparation of high-quality meats.
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Tracked inventory levels and reported shortages to ensure sufficient supply of ingredients.
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Conducted training for new employees on equipment operation and slicing techniques.
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Maintained a clean and organized kitchen workspace to comply with food safety regulations.
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Collaborated with team members to improve efficiency during busy service periods.
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Supported chefs in menu execution, facilitating timely preparation of dishes.
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Food handlers
CERTIFICATIONS
Village Inn Pancake House - Host
Derby, KS • 05/2021 - 08/2022
Minimized food waste by effective ingredient storage and expiration monitoring.
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Enhanced dining experience through strategic seating arrangement coordination.
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• Guaranteed reservation accuracy for high-traffic service periods.
• Strategized solutions to decrease guest wait durations effectively.
• Managed hosting supply inventory for uninterrupted daily functions. Communicated accurate wait times while taking phone orders and reservations.
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• Utilized expertise in menu items to offer tailored recommendations. Addressed customer queries on operational hours, seating, and menu specifics.
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English
Full Professional
Spanish
Professional Working
LANGUAGES
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