Customer Service Data Entry

Yvette Chavez Ulloa

Los Angeles, CA ***** 562-***-**** ***********@***.***

PROFESSIONAL SUMMARY

A dedicated administrative professional with an extensive offering of a versatile business administrative office skills. Is dedicated to creating efficiency at all levels for management. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Dependable and quick-learning team player with effective communication and organization skills. Exemplary in multitasking, time management, and customer service skills.

SKILLS

Organizational support skills

Conduct information workshops

Public Speaking proficient

Assess client eligibility for program enrollment

Disbursement of paychecks

Effective interpersonal communication

Skilled in multiple tasking

Data entry proficiency

Skilled in Microsoft Word, Excel, and PowerPoint

Confidential information management

WORK HISTORY

RECEPTIONIST 03/2023 to CURRENT

Coalition for Responsible Community Development Los Angeles, CA

Investigate and resolve customers inquiries quickly

Effective written and verbal communications skills

Interpersonal communication

Strong organizational skills and ability to multi-task

Data entry and records management

Maintain the utmost discretion when dealing with sensitive information and topics with clients.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Managed multiple tasks and met time-sensitive deadlines

Maintained confidentiality of information regarding clients and company.

Resolved customer problems and complaints.

Confirmed appointments, communicated with clients, and updated client records.

Responded to inquiries from callers seeking information.

Collected and distributed messages to team members and managers to support open communication and high customer service.

Kept reception area clean and neat to give visitors positive first impression.

SHIPPING AND RECEIVING SPECIALIST 08/2019 to 12/2022

Martin Svensson Home Vernon, California

Responsible for all E-Commerce sales orders

Responsible for scheduling orders in vendors portal

Responsible for invoicing customers' orders

Great customer service skills

Great communication skills

Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Communicated with vendors and suppliers to verify timely delivery of goods.

Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Processed invoices and order forms for goods received and shipped for proof of transactions.

Verified orders by comparing names and quantity of items packaged with shipping documents.

Compared shipping orders and invoices against contents received to verify accuracy.

Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

EDUCATION

Associate of Arts Business Administration

Cerritos Community College, Norwalk, CA

Business Administrative Essentials Certification

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