Customer Service Legal Assistant

Susie Rodriguez

**** ******* ***** **** ******** Florida 34711

Phone: 407-***-****

Email: ***************@*******.***

Objective:

Seeking a full-time position that offers the opportunity to excel and grow.

Highlights of Qualifications:

- Outstanding customer service and support skills, adept at working with individuals of all levels.

- Highly organized with meticulous attention to detail and follow-through.

- Adaptable and eager to learn new technology and procedures.

- Professional appearance and strong work ethic.

- Proficient computer skills and computer literate.

Experience:

The law office of Victor O Mead, Winter Park, Florida

Legal Assistant (May 2016 to present)

I adeptly navigate a varied caseload of criminal cases, handling crucial responsibilities like scheduling depositions, crafting bond motions, and coordinating with judicial assistants for hearings. Furthermore, I foster seamless communication with Assistant State Attorneys, efficiently managing billing-related duties.

The Rivas Law Firm PA, Winter Park, Florida

Legal Assistant (May 2012 – May 2016)

Streamline customer paperwork and assemble trial, pleading, and deposition materials with precision. Facilitate partners in coordinating appointments and managing court documentation. Develop well-organized customer account files to enhance invoicing efficiency, fostering repeated engagement. Nurture positive client relationships through proactive follow-ups on appointments and attentive response to customer needs. Ensure accuracy in financial records and proficiently generate comprehensive reports.

Orange County Courthouse, Downtown Orlando, Florida

Trial Clerk (April 1993 - April 2011)

Supported judges in the courtroom by overseeing weekly dockets across diverse court types. Engaged in daily meetings and efficiently managed scheduling documentation. Executed assigned duties for each case on a daily basis, demonstrating a proactive approach. Oversaw inventory and materials, ensuring seamless operations. Proficiently troubleshooted and identified problems within the courtroom, handling responsibilities adeptly at the Orange County Courthouse.

Education:

- Evans High School, Orlando, Florida (May 1978)

- Numerous certifications and CEUs in various legal and customer service fields.

- Enrolled in a technical customer service night course in September 2015 at Valencia College.

Other Skills & Knowledge:

- Document preparation, Excel worksheets, and usage of various office programs.

- Proficient in billing, paternity, divorce, pleads, injunctions, and e-filing software.

- Bilingual (English and Spanish).

[Email: ***************@*******.*** / Phone: 407-***-****

/ Address: 1480 hammock ridge road Clermont Florida 34711]

Contact this candidate