Front Desk Public Relations

Marla Ellen Ochayon

**** ******** ****** *** *** Tampa FL, 33616

813-***-****

*********@*****.***

Professional Summary

• Personable Receptionist successful in front desk public relations

• Organized and efficient while providing exceptional service to clients MacDill AFB • Tampa, FL 01/2024- 9/2025 Referral Management

• Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary

• Scheduled appointments as per physician's orders

• Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history

• Verified patient insurance information

• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided

Alberteli Law Tampa FL 10/2022- 07/2023 Receptionist

• Answered the central telephone system and directed calls accordingly

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance Herzliya Medical Centre, Herzliya, Israel 07/2017- 07/2021 Medical Receptionist

• Coordinated patient scheduling, check-in, check-out and payments for billing

• Checked patient insurance, demographic and health history to keep information current

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability

• Scanned patients’ medical forms and documentation Shlomo Cohen & Associates, Tel Aviv, Israel 2015 – 2017 English Assistant

• Oversaw personal and professional calendars and coordinated appointments for future events

• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation

• Utilized personal and professional networks to identify, acquire and manage new clients

• Arranged domestic and international travel plans and itineraries T.A.G., Naharia, Israel 2009-2014 Marketing Assistant

• Assisted coworkers and staff members with special tasks on a daily basis

• Managed filing system, entered data and completed other clerical tasks

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes Education

• Haifa University - Israel

• Bachelor of Arts: English Literature

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