Customer Service Vendor Management

Daniel Cruz

Bronx, NY *********@*****.*** 347-***-****

Dedicated and highly experienced professional with a solid record of success in shipment coordination, vendor management, inventory organization, and mailroom operations. Known for team collaboration and a track record of improving operational efficiency. Skilled in event coordination and logistics, with a focus on delivering superior customer service while maintaining high standards of safety, security, and professionalism. Languages Spoken: English (fluent) and Spanish (conversational)

Key Skills: Shipment Coordination Vendor Management Customer Service Supply & Inventory Management

Event Coordination & Logistics Team Leadership Project Management Collaboration Policy & Compliance

Professional Experience

Corporate Mailroom Technician MARVEL ENTERPRISE/DISNEY CONTENT GROUP 2001-2024

Oversaw all daily mailroom operations, including shipment management, vendor relations, event coordination & logistical support, staff training, process improvement, shipping metrics reporting, and supply management.

Coordinated and managed all company-wide shipments, ensuring timely, accurate deliveries Led process improvements, enhancing overall mailroom productivity and service quality.

Collaborated with vendors to fulfill shipments; verified incoming deliveries from carriers such as FedEx, USPS, UPS & Couriers; delivered packages and parcels to designated areas within the company, ensuring proper documentation and tracking.

Organized and maintained inventory of incoming samples and comic books, ensuring accurate record-keeping and storage; regularly utilized a manual pallet jack to safely and efficiently unload pallets of supplies and samples.

Assisted with logistics and provided on-site support for major events, including Comic-Con (an annual event that has over 200K people in attendance.); provided logistical support for movie premieres, including managing promotional materials, supported event staff, where needed.

Maintained a clean and organized mailroom, adhering to safety and security standards.

Tracked and reported on shipping and receiving metrics to boost efficiency and reduce costs.

Trained and mentored new mailroom staff on various processes, ensuring they follow company policies and procedures.

Handled sensitive and confidential materials with discretion and professionalism.

Supported other departments with tasks, as needed.

Technical Skills

Microsoft Office (Outlook, Excel, and Word), Pitney Bowes Postage Meter Machine

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