Customer Service Team Leader

Kelly Tarvin

London, KY *****

***************@*****.***

+1-606-***-****

Professional Summary

PROFESSIONAL SUMMARY

Motivated leader with strong organizational skills. Energetic and accomplished in the restaurant industry. Service oriented with 20+ years experience. Seasoned

district, general, and server manager in the restaurant industry. Factidiously trained and dedicated to high levels of

customer satisfaction. Outgoing and offering superb customer service. Professionally experienced in reaching

and exceeding sales goals. Hard working as an individual and a team leader implementing the importance of building sales in both slow and busy shift hours while maintaining order and a clean store at all times. Enthusiastic to learning new tasks quickly and proficiently. Powerful in growing and retaining key customer relationships, representing my work establishment with a friendly, kind, enthusiastic

professional demeanor.

OVERVIEW

I am a level headed and composed professional in the restaurant industry. Corporate trained and trainee. I am

highly experienced and trained in all duties/jobs related to opening new restaurants, while generating and maintaining an increase in customers and sales while holding down the corporate standards related to each

aspect of duties performed by every employee. Building an excellent Staff and training them by corporate standards for new restaurant openings is my expertise. Marketing and continuously improving sales after the

grand opening. I am committed and driven with impeccable people skills. I am continuously striving for excellence!

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

District, general, and server manager

Huddle House Inc-London

April 2004 to Present

Worked With diverse employees to understand requirements and provide exceptional customer service. Worked with [restaurant owners ] to resolve sales, inventory, employee and customer problems, while mproving

operations as I provide my expertise to management and employees regarding building and retaining a long term customer base with exceptional service.

Managed quality assurance and corporate standards program, including on site evaluations, internal audits and customer surveys.

Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

Devoted special emphasis to punctuality and maintaining outstanding attendance record, consistently arriving to work ready to start immediately. Ensuring employees and management that being work ready upon an adult early arrival will help adapt and build confidence creating a customer service experience that will keep a devoted customer basis that depends on them on how their customers will start their day with a positive and joyful disposition!

Reset Merchandiser

Spar Canada Companyc

February 2023 to August 2023

• Reset shelves to new planograms

• Pulled old inventory and replaced with the newest product and stock shelves front facing properly.

• Reordered cell phones, prepaid cards, prepaid merchandise cards, prepaid video game cards, prepaid restaurant cards etc.

•

Corporate Trainer

Huddle House Inc

May 2006 to September 2009

Collected information about company objectives and employee deficiencies in order to assess training needs.

Collaborated with management to identify company training needs and scheduling. Held demonstrations and one-on-one coaching sessions on use of P.O. equipment. Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.

Maintained records on attendance and participation. Reviewed effectiveness of programs and proposed updates to maximize success. Monitored employee progress and gave feedback to management and additional training requirements. Conducted evaluations and observed employee performance to identify areas of needed improvement. Coached new managers on store procedures, policies and corporate standards.[% Merchandiser

Education

Associate's degree

High school diploma or GED

Some college

College

Marketing Management and Research (Associate of Business Administration) Eastern Kentucky University-Richmond, KY

Skills

• Resort

• Procurement

• Operating systems

• Price tagging

• Typing

• Handling customer inquiries

• Analysis skills

• Microsoft Powerpoint

• Bartending

• Team Management

• Climbing

• Coffee shop

• Communication skills

• Market research

• Guest relations

• Persuasion

• HIPAA

• Cooking

• Google AdWords (5 years)

• Grocery store

• Experience working with students

• Multi-line phone systems

• Accounting

• Quick service & fast food restaurant

• Phone etiquette

• Math

• Google Docs

• Coffee experience

• Marketing

• Pricing

• Payroll processing

• Payroll management

• Loss prevention

• Cash handling

• Retail safety procedures

• Retail store product knowledge

• Multitasking

• Promotional displays

• Schematics

• Body mechanics

• Sales administration

• Computer literacy

• Performance management

• Hours of Service (HOS) regulations

• Lawn care

• Financial services

• Dealership experience

• Office experience

• Account management

• Sheet metal

• Property management tools

• Roofing

• Budgeting

• Inventory management

• Team management

• Windows

• Salesforce

• Managing SKUs - SKUs managed (100-1,000 SKUs)

• Public health (10+ years)

• Hotel experience

• Cross-functional team management

• Merchandising - Merchandising experience (3-5 years)

• Administrative experience

• Territory management

• Prospecting

• Assembly

• Retail math

• Order fulfillment

• Word processing

• Catering

• E-commerce

• Staff development

• Profit & Loss

• Coachability

• Medical records

• Visual merchandising

• Field sales

• Motor coach

• Team lead

• Proposal writing

• Teamwork

• Construction

• Management

• Training & development

• Microsoft Excel

• Research

• Client services

• Recruiting

• Customer service

• Cleaning

• Customer relationship management

• Confidential information handling

• Appointment scheduling

• Bar

• English

• Phone communication

• Product demos

• Media sales

• Managing retail merchandising teams - Largest retail merchandising team managed (11-15 team members)

• Stocking

• Fundraising

• Leadership

• Product launch coordination - Largest product launch coordinated (More than 30 products)

• Retail sales

• Outside sales

• Restaurant Management

• Cross-merchandising

• Travel planning

• CRM software

• X-Ray

• Payroll

• Adobe Photoshop

• Mobile applications

• Door-to-door

• Professionalism

• Presentation Skills

• Night audit

• Project management

• Retail merchandising procedures

• Store closing procedures

• Mobile devices

• Cash register

• Scheduling

• Shelf stocking

• Strategic Planning

• Millwork

• Training

• Cost control

• Problem solving

• Customer support

• Microsoft Office

• Dispatching

• Productivity software

• Computer skills

• Customer complaint resolution

• Conflict management

• Quality assurance

• Instructional design

• Operations

• Territory sales

• EMR systems

• Ordering

• SaaS

• Lead generation

• Purchasing

• Data entry

• Outbound sales

• B2B

• Hand tools (10+ years)

• Telemarketing

• Technology sales

• Capital equipment sales

• Client relationship development

• Event planning

• Hotel management

• Financial analysis

• Microsoft Outlook

• Conflict Management

• Microsoft Word

• Instructor

• Office management

• Merchandising display arrangement

• Quality Assurance

• Backroom stock organization

• Stock rotation

• Inventory control

• Wine knowledge

• Public relations

• POS

• Heavy lifting

• Medical terminology

• Presentation skills

• Restaurant experience

• Menu planning

• Medical transportation experience

• Revenue management

• B2C

• Financial management

• Customer Service

• Restaurant Experience

• Active listening

• Team development

• Basic math

• Canvassing

• Accounting and finance experience

• Negotiation

• Performance marketing

• iOS

• Mechanical knowledge

• Internal Audits

• Documentation review

• Sales management

• Inventory

• Organizational skills

• Process improvement

• Business development

• Carpentry

• External recruiting

• Call center experience

• Technical sales

• Inside sales

• Store opening procedures

• Retail compliance procedures

• Stamping press

• Time management

• Cold calling

• Retail inventory assessment procedures

• Retail customer service procedures

• Educating

• Store management

• Planograms

• Management Experience

• Mentoring

• Teaching

• Sales

• Upselling

• Front desk

• Hospitality management

• Restoration

• Quality control

• Social media management

• Profit & loss

• Property management

• Calendar management

• Planogram implementation

• In-store marketing

• Plumbing

• Technical Proficiency

• Hospitality

• Writing skills

• Adobe Illustrator

• Retail signage placement

• Managing store merchandising operations - Stores managed merchandising operations for (2-5 stores)

• Computer operation

• Seasonal retail displays

• Entrepreneurship

• Customer relationship building

• Agricultural sales

• Android

• B2B sales

• Vital signs

• Human resources

• Fixture installation

• Case management

• Clerical experience

• Driving

• HR department experience

• Technical support

• Sales support

• Outdoor work

• Epic

Certifications and Licenses

OSHA

February 2023 to Present

OSHA certified

HIPAA

February 2023 to Present

HIPPA certified

ServSafe

Certified Ophthalmic Technician

BLS Certification

Certified Medical Assistant

Certified Alcohol Server

March 2023 to March 2027

Certified for serving alcohol (Reserving card)

Driver's License

January 2023 to January 2027

Food Handler Certification

September 2024 to September 2025

CPR BLS

April 2023 to April 2025

CPR and BLS (basic life skills) certified

First Aid Certification

CPR Certification

Certified Sales Professional

Lifeguard Training

CDL

NCMA

AED Certification

CCMA Certification

RMA

TABC Certified

State Tested Nursing Assistant

Additional Information

SKILLS

* Judgment and decision making. * Complex problem solving.

* Active listening, writing, and verbal skills. * Training, instructing, educating, learning strategies

* Time management emphasizing on corporate standards.

* Service orientation * Cost control and labor control,

* Administration and management skilled. * Inventory and truck ordering.

* Corporate instructor and trainer. * Payroll and deposits

* Social perspectives and community activist. * Hiring, training, and scheduling.

* Sales and marketing. * Marketing and sales increasing

* Operations monitoring and sales perspective. * Production and processing analysis for daily, weekly,

* Management of perishable resources. monthly, and annually sales.

Contact this candidate