Customer Service Real Estate

V. MISSY TOWNSEND 503-***-**** ****************@*****.***

Interior Design, Remodels & Staging for Sale or Lease 1994-current

Fabrics, furniture, window treatments, art, paint, textures design and layout interior and exterior living spaces for clients of many verities and budgets. From Castles to Mini Markets and everyday homes. Gut and complete remodel for resale or for clients.

Property Management. Real Estate Assistant: Oregon and Mexico.

Clean and show properties, review application to determine qualifications, ensure properties move in ready by move in date, orientate residents to community, ensure deposits and rent or other fees are collected, schedule maintence and repairs, explain lease agreements, schedule follow up after repairs to ensure completion of repairs, marketing properties, maintain community appearance, set follow up communication to renew lease agreements. maintain pleasant communication and client relations.

FUNDRAISER 2010-2017

Organize, set up and manage fundraising events such as Golf Tournaments, dinners, desserts, plays, Paint & Pinot Nights for Posh Plates for Grace House, Soup for your Supper, La Tea Day Tea Party and local Chef’s BBQ Competition

Proven success and fundraising through networking with a vast array of members within the community, Mayor, MWI, CCI, SLF, many Churches and business owners

Successfully develop partnerships and maintain relationships

Raise donations and distributed over 5,000 pounds of clothing and served thousands of meals to the homeless for many years

Held silent auction and successfully raised thousands of dollars

Raised $500,000. through networking and building relationships

0rganization of events including volunteer coordination

Communicate needs of non-profit organizations passionately and successfully gather donations

Serve those in dire needs with upmost grace, mercy and compassion

Consistently and passionately work with women in need to help transition them into healthy and productive lives restored to their children, families and the community

30 years’ experience in an administrative office setting

Proficient in Microsoft Word, Excel and Outlook

Complete financial reports after fundraiser is completed.

Activities Director 1998-2000

Organize Events: Wine & Seafood Festival, Dog & Horse Race Events, Fashion Show’s SFNWRO.

Eola Hills: Champagne Brunch Coordinator, Bingo Nights, Weddings, Graduations, Special Events, Dealer for black Jack nights. Wine tasting events. Inspiration for special Holiday Wine Label and decorating the winery, displaying of wines, welcoming committee

Assistant Case Manager/Founder of Grace House Women’s Shelter 2010-2017

Case Management Grace House Nov 2014 to Current 2017

Interview and process clients for intake

Place clients on Individual Phase Programs i.e., Vocational Rehab, Health and Mental Health Appointments, life/jobs skills training, resume writing, Rent Classes with Arches, comply with Parole and Probation stipulations, budgeting classes

Conduct: Weekly, 30-, 60- and 90-day reviews

Write clients progress reports

Assess Progress, Decide plan of action/redirection

Assist with Job/Housing Search’s

Referral to outside services

Write letters of recommendations

Staffing a client for disciplinary actions; implement new 7-day contracts

Assist in Graduation Process, Conduct Exit Interview, Preform Client Tracking Data Base, Stay in touch with clients through 30-, 60- and 90-day phone calls or house visits and yearly reunion BBQ

Working with clients with mental health and addiction challenges.

Apply for Grants, bus passes & distribute as needed

Assist with clothing, shoes, coats, furniture for new housing

Attend all necessary meetings,

Take clients to appointments, interviews, assist with housing search

Over 10 years helping to feed, clothe, house and minister to the homeless and the needy

Goal is to help our clients become healthy, healed, restored to jobs, housing and our community with 100% success rate from individuals coming out of Coffee Creek and 95% success of homeless. Serve those in the direst need with compassion, grace, dignity and love.

Administrative Assistant 2014-2017

Assist in shelter daily management, deal with issues with clients, staff and volunteers, volunteer mentor’s coordinator, fundraiser, schedule in house classes for clients and staff, organize/assign projects, collection of donations, network with community partners, assist other organizations, assess shelter needs and seek specific donations, assist in grant writing, collecting data, driving clients to appointments, mentoring, bring in supporters.

LOAN OFFICER/PROCESSOR

Processed loan applications for employees, dependents and agents

Assisted members with deposits, draws, and IRA’s

Extensive experience processing loans for Auto, Boat, RV, Debt Consolidation, along with personal and signature loans

Consistently submitted DMV licensing transactions for auto, boat, motorcycle and RV’s loan file

Gathered and updated current client information, reviewed applications for accuracy

Knowledgeable and experienced with running credit reports

Presented loans over guidelines to credit committee

Completed monthly, quarterly, and yearly reports

Utilized gained experience to train new employees and provide support at multiple locations

Successfully completed and passed the Oregon Loan Originator Exam

Handle confidential information

SR. HEALTH CLAIM PROCESSOR

10 years Senior Medical Claim Representative

Knowledgeable of ICD9 codes, CPT codes and Medical Terminology

Analyzed all client medical bills to process for payment per policy provisions

Carefully reviewed medical bills determining items to be paid or denied

Detailed all reports of all claim procedures to medical providers, policy holders and agents

Consistently provided excellent oral and written correspondence

Ability to process claims in 5 states under individual state provisions

Researched medical procedures and codes to determine eligibility of coverage

Produced high volumes of work with excellent accuracy

Handled all correspondence with Explanation of Benefits Forms to claimants, hospitals and medical providers

Handled Coordination of Benefits with other insurance companies

Assisted in preparation with monthly, quarterly and yearly reports.

Assisted in preparation of routine internal audits.

Successfully completed over 150 in house educational classes with State Farm Insurance

2000 to 2009: Owner of Faux Secrets Inc.

Interior Designer/Decorative Painter/Mural Artist/Color Specialist

Managed employee’s, appraised jobs, maintained client relations, promoted and organized jobs

From start to finish. Collaborated with Clients, Designers, and Contractors to determine appropriate faux finishes for areas. Meet deadlines. Presented several Tour Homes and Cooks Tour Homes. Have been featured in Media as accomplished Artist. Organized social events at Galleries and various homes with other Artists.

GL, Payroll, Accounts payable & receivable, Spreadsheets, MS, Bookkeeper, Office Manager,

Operate and balance cash register, bank deposits, stock shelves and do inventory.

Purchase and Supervision of Remodel of Grace House

Lead Interior Designer of Multiple Residential and Commercial Projects

Bidding Obtaining 3 bids per trade Scheduling jobs

Hiring Sub Contractors Billing/Receivables/Purchasing

Outstanding interpersonal Skills Problem Solving

Ability to Multi-task efficiently Excellent Prioritizing

Preparation of Contracts/Agreements Handling Confidential Matters

Networking/Building Relationships Overseeing Multiple Projects

Creating Sample Pallets of Fabrics, Carpets, tiles, travertine, granite, backsplash, Blinds, Curtains, cabinetry, mirrors, bedding, and accessories.

Create Custom Finishes are my passion and my gift

CAREGIVER I have taken care of 3 cancer patients and babies

Bathing

Changing diapers adult and child

Feeding

Clothing

Grooming

Reading, puzzles, playtime

Healthy snacks

Cooking for all patients/childrens needs

Running Errands, taking patients to Doctor appointments

Paying Bills

Comfort care, and coordination of Hospice Care

Cleaning: patients, home, and laundry etc.

Grocery Shopping and picking up medications

Dispensing prescription medications

WORK HISTORY

Board of Directors six years/Secretary four years, Marketing Director/Fund Raiser, Event Coordinator, Admin Assist, Grace House 2009-Current

Women at the Well Ministry/Homeless Outreach 2009-2017

Owner Faux Secrets/Artist 2000-2009

Senior Credit Union Loan Officer, State Farm Insurance 1995-2000

Senior Health Claim Processor, State Farm Insurance 1987-1995

Senior Health Claim Secretary, State Farm Insurance 1985-1987

Data Entry Clerk Auto Division, State Farm Insurance 1981-1985

EDUCATION; High School Diploma, Health Claim Training Completion, LOMA, HIAA, BICS, Loan Officer Training Completion, Rocky Mountain Faux Finishing School, Definitive School of Arts, Some College

SKILLS; EXCELLENT PERSONAL RELATION SKILLS Marketing/Operations

Typing 50 WPM Production Data Entry

Ten Key Invoicing/Purchasing

Computer Proficiency Office Procedures and Operations

Microsoft Word, Excel Alpha Numeric filing

Quick Books Handling of Confidential Materials

Dictation, Word Processing Reliable Time Management

Multiline Phone Systems Ability to Multi-task efficiently

Excellent Oral, Written Communication Skills Prioritizing Skills

Excellent Organization Skills Preparation of Contracts/agreements

Proven Leadership/team building abilities Outstanding interpersonal skills

Creative Problem-Solving Networking/Building Relationships

Fundraiser/ Pro-Fund Training Event Coordinator

Volunteer: WATW Homeless outreach, feeding, clothing and mentoring the homeless

References;

Bruce Eich Manager of State Farm Credit Union

Elizabeth Tatom Creekside Golf Club

Ruby McBride Board of Directors Grace House

Letters of recommendation available upon request.

Storm Duty for Hurricane Isaac 2012 Red Cross West Salem Chapter, CPR, Defib. and Disaster Relief

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