Front Office Human Resource

MERCY N. CHIHANGA

Front Office & Administrative Professional Executive Support Client & Stakeholder Relations

Nairobi, Kenya 072******* *************@*****.*** LinkedIn: mercy-chihanga-b88a45b

PROFESSIONAL SUMMARY

Dynamic administrative and front office professional with 6+ years of experience delivering executive support, coordinating multi-department operations, and managing client-facing services in education, research, and consultancy. Recognized for professionalism, discretion, and the ability to represent organizations to high-caliber clients and partners. Proven record in streamlining front office processes, enhancing visitor experience, and enabling leadership teams to focus on strategic goals through reliable and efficient administrative support.

KEY SKILLS

• Front Desk & Visitor Management

• Calendar, Meeting & Travel Coordination

• Client & Stakeholder Relations

• Procurement & Vendor Liaison

• Compliance, Reporting & Documentation

• Reception & Call Management Systems

• Records & Data Management (MS Office, Google Workspace, CRM)

• Event & Conference Coordination

• Professional Communication & Customer Care

PROFESSIONAL EXPERIENCE

School Administrator – Student Management Coordinator SABIS® International School, Runda Sep 2019 – Mar 2025

• Acted as the first point of contact for parents, students, and visitors, fostering a professional and welcoming environment.

• Coordinated daily operations for 400+ students, ensuring smooth collaboration across admissions, finance, facilities, and catering.

• Streamlined procurement and vendor processes, reducing operational delays and improving efficiency by 25%.

• Maintained accurate student records on the SABIS® Digital Platform, achieving 100% compliance with reporting standards.

• Oversaw onboarding and orientation for 50+ new students and staff annually, ensuring seamless integration.

• Organized safety drills and awareness programs as Deputy Fire Safety Manager, increasing readiness by 30%.

• Supported community outreach and marketing events, enhancing the school’s visibility and parent engagement.

Supervisor – Student Support SABIS® International School, Runda Sep 2018 – Aug 2019

• Supervised daily student activities and behavior management for 200+ students, ensuring a safe and orderly environment.

• Managed attendance and behavior data entry, achieving accurate daily reporting and reducing incidents by 15%.

• Partnered with leadership teams to implement corrective actions, strengthening student support systems.

Data Assistant KEMRI Wellcome Trust Research Programme, Kilifi May 2015 – May 2018

• Entered and verified clinical study participant data with 99% accuracy, supporting compliance during audits.

• Enhanced documentation systems, cutting retrieval times by 40%.

• Provided administrative support to research teams, ensuring smooth communication and adherence to deadlines.

Administrative Assistant Kilifi District Centre for Early Childhood Education Mar 2015 – May 2015

• Registered 150+ students for national examinations, ensuring accuracy and timeliness.

• Managed reception, filing, and scheduling, enabling efficient daily operations.

Freelance Trainer – Teacher Professional Development Sierra and Lima Group Ltd Project-Based, 2025

• Conducted training needs assessments for schools, identifying gaps in lesson planning and workload management.

• Delivered workshops that improved teacher engagement, motivation, and classroom effectiveness.

• Coordinated training logistics and facilitated professional development sessions for diverse audiences.

EDUCATION

Bachelor of Business Computing – Kampala International University Nov 2014

CERTIFICATIONS & TRAINING

• Trainer of Trainers (ToT) – Kenya Education Management Institute (August, 2025)

• Child Protection & Safeguarding – SABIS® Professional Development Institute (2022, annual refresher)

• Basic Occupational Health & Safety – Kenya Red Cross Society (2023)

• Fire Marshalls Training – AAR Group (2024)

• Risk & Crisis Management – SABIS® PDI (2020)

• Strategic Planning Critical Elements of Customer Care – SABIS® PDI

REFERENCES

Available upon request

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