Human Resources Regulatory Compliance

Jamie G. Phillips, MBA, SHRM-CP

Atlanta, GA (**0) 906–8662 mailto:*******@*****.*** /in/jamie-g-phillips

Results-driven Human Resources Professional with 20+ years of experience in payroll management, training, SOP development, and employee onboarding; Leverages strategic planning, extensive payroll knowledge, and employee engagement expertise to align HR benefits and best practices to drive retention and operational excellence; Excels at employee and labor relations, compensation advisement, and implementation of new initiatives; Committed to creating a healthy organizational culture that supports thriving relationships with employees, stakeholders, and partners

Core Competencies & Leadership Skills

Customer Relationship Management

Payroll Processing & Benefits Administration

Human Capital Mgmt. & HRIS Implementation

Employee Relations & Regulatory Compliance

Continuous Improvement & Process Efficiency

Conflict Resolution & Complex Problem Solving

Team Leadership & Professional Development

Strategic Planning & Data-Driven Decision Making

Business Development, Mergers, & Acquisitions

Interpersonal Relations & Communication

Technical Skills: MS Office, Salesforce, Monday Boards, HCM Payroll

Professional Experience

Senior Payroll & HRIS Specialist / GritHR Solutions / Nashville, TN July 2024 – Present

Ensures accurate and timely payroll processing for multiple clients, advises on best practices for payroll or tax regulatory compliance, and assists with employee benefits administration

Processes client state tax registrations for payroll-related taxes and partners with clients as well as HRBPs to solve state tax notice

Optimizes client HRIS/payroll systems for maximum efficiency and leads client implementation of new payroll/HRIS platforms

Leverages familiarity and experience in multiple payroll systems as well as aptitude to learn new tools and systems to ensure team and client success

Payroll Manager / Flex HR / Atlanta, GA April 2022 – April 2024

Participated in shaping HR division and overall company strategy via weekly manager meeting and daily executive huddles, ensuring HR strategy aligned with business needs and objectives

Trained and mentored new payroll team members, increasing team efficiency and reducing payroll errors; Oversaw payroll team during open enrollment, managing annual benefit enrollments and supporting employee retention

Assisted in preparing and submitting payroll, provided backup support during staffing transitions, and processed payroll for a personal portfolio of clients, ensuring seamless operations

Streamlined workflows, improving processing time and ensuring payroll transactions complied with external and internal policies

Reviewed and processed payroll adjustments, including vacation, sick, and other time off, while accurately tracking and calculating regular / overtime pay, and integrating commission-based income or bonuses into salaries with high precision

Promptly reconciled any payroll errors and maintained comprehensive documentation of payroll records, reducing discrepancies and streamlining audits

Responded to payroll inquiries, resolving discrepancies efficiently and enhancing client service through proactive support

Human Resources Program Manager / PuzzleHR / Atlanta, GA September 2021 – April 2022

Collaborated with HR partners and sales teams onsite/remotely to seamlessly support HR plans and practices for corporate clients

Provided input and support for the preparation and maintenance of employee policies and procedures, spearheading compliance with legal requirements and driving implementation of improved HR processes

Identified areas of opportunity related to internal processes and procedures; assisted the team with development and implementation, leading to increased efficiency and fewer processing errors

Maintained current knowledge of legal requirements and state and federal regulations impacting HR functions, ensuring that policies, procedures, and reporting were in compliance and avoiding potential legal issues

Managed and executed client projects, ensuring all deadlines were met, and partnered with key stakeholders on HR-related processes, providing ongoing updates and reports, improving communication and transparency around HR needs

Handled daily updates to internal systems to track client initiative progress and created client-facing materials to support services, enhancing client engagement and understanding

Director, HRM and Payroll Advisory / The Hackett Group / Atlanta, GA April 2021 – September 2021

Consulted HR and payroll leaders on complex business and service delivery issues, supporting improvements in operational efficiency and client satisfaction

Advised clients on leading HR and payroll trends, driving enhanced operational effectiveness and adoption of best practices

Assisted practice leader with executing key client deliverables, including 1:1 client consultations, tailored responses to client inquiries, and tactical support for ongoing performance studies

Collaborated effectively with internal stakeholders, team members, and partners in a highly matrixed organization, driving seamless support for client initiatives and achieving alignment in project goals

Initiated contact with prospects and current clients to promote Hackett’s intellectual property and services, increasing new client acquisition and growth in service adoption

Senior Relationship Manager / Paychex, Inc. / Kennesaw, GA December 2019 – April 2021

Relationship Manager / Paychex, Inc. / Kennesaw, GA December 2013 – December 2019

Developed positive relationships with top-tier clients, serving as the key advocate for deliverables and driving business strategy

Anticipated and implemented methods to identify feature, functionality, and performance gaps, resulting in improved client satisfaction and increased revenue through additional product offerings

Responded to client and internal communications promptly, resolving escalated matters and recommending new products and service enhancements, reducing client issues and increasing product adoption

Acquired a thorough understanding of clients’ businesses and strategic plans, providing management with regular updates and positioning executive staff with key stakeholders to ensure client satisfaction and strategic alignment

Identified and analyzed major trends or issues, providing insights to management and IT

Served as a mentor for new relationship managers, guiding them through process improvements and complex issues

Conducted strategic visits with clients, improving team performance and client return on investment by coordinating with internal departments and product teams to understand and address clients' needs

Developed thriving relationships with product owners, ensuring correct releases/updates and better product reliability

Client Trainer / Paychex, Inc. / Kennesaw, GA September 2007 – December 2013

Coordinated and maintained the scheduling of client training for Core Online Payroll, Preview Payroll, Report Writer, Human Resources Module, and General Ledger, resulting increased client satisfaction and higher training completion rates

Communicated training requirements to the Account Specialist team and management through detailed reports and facilitated all in-house and onsite client training sessions as necessary, consistently supporting training effectiveness

Established and maintained partnerships with other client trainers as well as corporate, providing recommendations on training plans and improvements that resulted in an enhanced training quality and client engagement

Conducted periodic follow-ups to ascertain additional training needs for each client, maintaining and ordering necessary training materials, which led to an increase in client training fulfillment

Mentored and trained new Account Specialist team members on all training topics, ensuring consistent and comprehensive coverage, contributing to a decrease in onboarding time and greater team proficiency

Education

Master of Science, Human Resources / Liberty University / Lynchburg, VA, Anticipated May 2026

Master of Business Administration / University of Phoenix / Phoenix, AZ

Bachelor of Science, Business Administration / University of Phoenix / Phoenix, AZ

Training & Certifications

Six Sigma Master Black Belt / ExpertRating Global Certifications

SHRM Certified Professional / Society for Human Resource Management

HR Management Certification / Villanova University

Business Relationship Mgmt. Professional / APMG International

Inclusive Leadership Training Certificate / Catalyst, Inc.

DE&I in the Workplace Certificate / USF – Corporate Training & Professional Education

Life Coach Certification / New Skills Academy

Professional Affiliations

Member / National Society of Leadership & Success Member / Society for Human Resource Management

Contact this candidate