Customer Service Front Desk

Dominique Young

+1-202-***-**** *****************@*****.*** Capitol Heights, MD 20743

WORK EXPERIENCE

Remote Customer Service Call Center Representative, Ahold USA November 2023 - Present

• Demonstrated professional phone etiquette while assisting customers with inquiries and concerns.

• Utilized in-depth product knowledge to recommend solutions that best fit customer needs.

• Resolved conflicts between customers and provided satisfactory solutions to ensure positive outcomes.

• Applied problem-solving skills to address challenges and obstacles in a timely manner.

• Demonstrated exceptional multi-tasking abilities in handling multiple customer inquiries simultaneously.

• Provided sales support by offering product information, processing orders, and addressing customer concerns. Front desk concierge, Compass Concierge

January 2023 - August 2023

· Greeting guests/residents

· Manage complaints.

· Taking messages.

· Manage deliveries

· Package handler

· Perform basic secretarial duties

· Assist with lockouts and guest key

· Running errands to assist residents

· Check in/out guest

· Yardi systems

· Make a maintenance request

· Take phone calls and answer FAQ

· Assisting residents with moving in/moving out.

· Touring scheduling

Front desk concierge, NFC Amenity Management

July 2022 - December 2022

· Greeting guests/residents

· Manage complaints.

· Taking messages.

· Manage deliveries

· Package handler

· Perform basic secretarial duties

· Assist with lockouts and guest key

· Running errands to assist residents

· Check in/out guest

· Yardi systems

· Make a maintenance request

· Take phone calls and answer FAQ

· Assisting residents with moving in/moving out.

· Touring scheduling

Housekeeper ambulatory services, Compass group

March 2021 - May 2022

• Clean exam rooms and areas for patients and staff. Concierge, Matthew Memorial Baptist Church

May 2019 - August 2019

• Handled incoming and outgoing mail with efficiency and accuracy.

• Answered incoming phone calls in a professional and courteous manner.

• Maintained the lobby area to ensure cleanliness and organization.

• Provided exceptional customer service to meet and exceed client expectations.

• Coordinated reservations for clients with attention to detail and timeliness. Front desk agent, DC Housing Authority

May 2016 - August 2016

· Assist permanent workers with paperwork

· Followed up with phone calls answering FAQ

EDUCATION

Theodore Roosevelt High school

2019-2020

High School Diploma, Photography, graphic design, journalism and culinary arts Richard Wright Public Charter School

2016-2019

High School Diploma

Specialization: Cul

SKILLS

Analysis, Catering Experience, CNA, Conflict Resolution, Contact Center, Culinary Arts, Customer Service, Database, Detail Oriented, Flexibility, Google Workspace, Housekeeping, Inbound Calls, Instruction, Interpersonal Skills, MS Office, Multi Tasking, Musical, Office Administration, Outbound Calling, Outbound Sales, Phlebotomy, Phone Skills, Problem Solving Skills, Receptionist, Scheduling, Secretarial, Strategic Planning, Technical

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