Customer Service Operations Supervisor

Kristi Sports

Ruby, SC ***** ***********@*****.*** +1-843-***-****

Professional Summary

My name is Kristi Sports, I am married to my best friend who I have just recently married. I am a mother of two beautiful girls one 21 and one 18. I love spending quality time with my family and friends who I adore so much. My off time I like to shop, go to mountains or beach, love watching movies and relaxing. Willing to relocate to: Monroe, NC - Hartsville, SC - Cheraw, SC

Work Experience

Operations Supervisor

First Citizens Bank-Pageland, SC May 2021 to September 2025

Manage employees, handle money/vault, audits, balanced drawers, looked for outages, msg reports, opening and closing accounts and safe deposit boxes, customer service, teamwork, answered phone, referred customers to the right account or products that would help them financially, order supplies, handle complaints, computer skills like Microsoft word, excel, outlook, teams, reports such as overdraft and teller outage reports, late payments on loans and safe deposit boxes, scheduled meetings, ext.

Branch Director

YMCA-Chesterfiled-SC

May 2017 to September 2021

My role as a branch director was to make sure everyone knew their roles as a YMCA team worker. I made sure supplies were ordered, time was managed, activities and sports were scheduled, customer service, communication, computer skills and that our members had a safe and clean place to work out and enjoy

General Manager/Owner

NANA’S KITCHEN-Chesterfield, SC

May 2007 to September 2020

My role was to manage workers, handling billing, ordering, shipment, customer services, stocking, inventory

Education

Health Science (High school diploma)

Chesterfield High School-Chesterfield, SC

August 1995 to July 1999

Graduate with certificate of CNA

Skills

•Loan origination

•Microsoft Excel

•Sales (10+ years)

•Staffing management

•B2B

•Team leadership

•Microsoft Office

•Credit analysis

•Google Docs

•Technical Proficiency

•Office experience

•Google Calendar

•Human resources

•Productivity software

•Driving

•Phone communication

•Typing

•Management

•Lead generation (10+ years)

•Financial acumen

•Word processing

•Inventory Control

•Organizational skills

•Google Sheets

•Writing skills (2 years)

•Compliance with loan regulations

•Leadership

•Financial sales

•Team management

•Computer operation

•Computer literacy

•Safe environment creation

•Telemarketing

•Sales negotiation

•Order entry

•Social media platforms

•Computer skills

•Microsoft Word

•YouTube

•Communication skills (10+ years)

•Grammar Experience

•Record keeping

•English

•Microsoft Outlook

•Maintaining patient confidentiality

•Presentation skills

•Accounting and finance experience

•Sales team management

•Research (5 years)

•Accounting

•HIPAA

•Time management (10+ years)

•Negotiation

•Marketing (5 years)

•Clerical experience

•Homeowners insurance knowledge

•Supervising Experience

•Google Workspace

Certifications and Licenses

Driver's License

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Additional Information

I have been in customer service every job I have worked ever since I was 16yrs old. I am dedicated, dependable, fast learner, team player, organized, hard worker. I always show up ready to work with a smile on my face.

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