Customer Service Administrative Assistant

Elizabeth Mack

** ***** **** ***********, ** ****0 803-***-**** ************@*****.***

CAREER PROFILE

Client focused professional backed by 2 years of combined medical administrative support and patient care industry experience. Fully capable of organizing records and documents in compliance with policies governing patient confidentiality.

Greenway EHR; Microsoft Office Applications (Word, Excel, PowerPoint); Microsoft Access; Type: 40 WPM.

Understands the patient treatment process and familiar with hospital workflows.

Offers written and verbal communication skills.

Performs data entry and inventory with attention to detail.

CORE QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Laws & Ethics Medical Records Management Release of Information

HIPAA Compliance Medical Transcription

Office Accounting Anatomy & Physiology Meaningful Use ICD-9 ICD-10

RELEVANT PROFESSIONAL EXPERIENCE

CareSouth Carolina- Hartsville, SC

●Responsible for greeting patients

●Answering the telephone

●Entering and updating patient demographic information

●Scheduling appointments

●Verifying insurance

●Providing quality customer service to patients

McLeod Urology Associates – Florence, SC 09/2019 – Present

Medical Front Desk Receptionist

Greet and check patients in and out, answer phone calls, and schedule appointments.

Collect copays, verify insurance, process referrals, and update patient’s information in the database.

Protect patient rights by maintaining confidentiality.

Special Needs - Pee Dee Regional Center – Florence, SC 03/2016 – 02/2017

Certified Nursing Assistant

Assisted with activities of daily living - personal hygiene, mobility, and feeding.

Took and recorded vital signs, and performed services in a timely and professional manner.

Documented and reported changes in patient habits, condition, and activities.

ADDITIONAL PROFESSIONAL EXPERIENCE

McLeod Regional Hospital – Florence, SC 04/2017 – 08/2019

Environmental Aide

Cleaned patient rooms, nursing stations, and other areas assigned in accordance with standard procedures of the Environmental Services Department and in accordance with hospital objectives.

Worked independently with minimal supervision.

Promoted and engaged in proper safety and infection control practices.

Reported and followed-up on equipment in need of repair.

Family Dollar – Bishopville, SC 04/2011 – 03/2012

Cashier / Customer Service

Interacted with customers in a positive manner.

Processed retail transactions, accepted payments, answered phones, and stocked shelves.

Demonstrated high level of customer service.

Worked as a team member to ensure customers received the best possible service.

Followed all policies as they related to customer confidentiality.

Bethea Baptist Nursery Home – Darlington, SC 09/2014 – 03/2016

Dietary Aide

Performed defined work routines, using various dietary utensils, supplies and equipment as assigned.

Aided the cook in the preparation and service of meals.

Met scheduled meal and snack times.

Followed Federal and State regulations and Dietary Department policies and procedures.

Assisted in arranging tray carts, loading food carts, and serving meals.

Set up dining rooms and served residents.

Pizza Hut – Hartsville, SC 09/2007 – 08/2013

Cashier / Customer Service

Prepared and assembled food orders in a fast-paced environment.

Operated equipment, and cleaned and organized work station.

Maintained a positive attitude, followed established procedures, and promoted team work.

Utilized a point of sale system and processed transactions appropriately.

VOULUNTEER EXPERIENCE

Wateree Community Action Agency – Bishopville, SC 03/2007 – 05/2009

Receptionist

Offered friendly and professional assistance.

Answered phones, routed calls, handled inquiries from the public and provided information related to the company.

Coordinated incoming and outgoing mail.

Set and confirmed appointments.

General office duties including filing.

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2019 (GPA 3.92)

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