Business Analyst Project Manager

Lauren Gipson

Client Success Manager Business Analyst Project Manager Data Scientist

Email: *************@*****.*** P: 972-***-**** Central Texas linkedin.com/in/gipsonlaurenb

Professional Summary

Results-driven Client Succes Manager, Business Analyst, and Project Manager with over 15 years of experience leading cross-functional teams, optimizing business processes, increasing revenues, and delivering data-driven solutions. Expert at making data-influenced business recommendations for product and process implementation. Proven track record of managing complex projects from initiation to completion while driving operational efficiency, revenue generation, and stakeholder collaboration across SaaS, telecom, managed services, and physical security as a service.

Professional Experience

Director of Service Delivery Redex May 2024 - Sep 2024

Project Leadership & Process Optimization

Led comprehensive business process mapping project for quote-to-bill and post-sale support workflows in Salesforce CRM system for Physical Security-as-a-Service startup

Created customer management platform and enablement programs, improving post-implementation customer experience

Customer Success Manager EXA Infrastructure Aug 2017 - May 2024

Data-Driven Business Analysis & Revenue Management

Managed $5M MMR portfolio through complex M&A transition, achieving 80% business renewal rate through strategic customer advocacy and risk mitigation

Improved Accounts Receivable performance from 40% to 85% current, resolving $700K in billing disputes within 16 months through analytical problem-solving

Developed comprehensive Power BI reporting framework, collaborating with executive leadership to refine forecasting and performance management methodologies

Process Improvement & Cross-Functional Leadership

Created sales processes and tools for continuous improvement, driving adaptability in renewal negotiation and dispute resolution

Implemented technical service improvement plans that reduced customer churn by 50% through data-driven analysis and stakeholder collaboration

Developed company-wide Sales Enablement and onboarding programs for new inside sales and support teams, utilizing Microsoft Office Suite for comprehensive training materials

Strategic Project Management

Led Customer Interactions and Transition stream for M&A project involving 9 European data centers, managing 120 customers and $2M MRR

Served as SME for Salesforce Quote-to-Cash redesign, creating support documentation and providing training on new processes

Collaborated with product management, finance, procurement, sales, legal, and operations teams for complex satellite network deployment across Europe

Product Manager, Managed Services Arrow Systems Integration Jan 2011 - Nov 2014

Product Development & Strategic Planning

Established new product introduction process for ITIL-based Managed Services, delivering company's first SaaS product and increasing revenues by 300% annually at 40% margins

Led cross-functional teams through strategic planning, evaluation criteria development, and program management for service launches

Designed and won $2M managed services solution for enterprise retailer, covering 5 primary sites and 200+ remote locations

Business Intelligence & Analytics

Led business intelligence team, generating analytical data and business models to support Managed Services go-to-market strategy

Collaborated with engineering and sales teams to collect customer insights, define requirements, and generate data-driven case studies

Implemented proactive network assessment offerings using data analysis, reducing post-implementation incidents by 30%

Carrier Ethernet Sales Specialist GVTC Mar 2015 - Aug 2017

Business Development & Strategic Partnerships

Led profitability growth strategies, product development, and marketing initiatives, resulting in 500% increase in wholesale customers

Established strategic partnerships with 40+ partners, creating diverse regional revenue channels

Designed fiber backhaul networks throughout Texas, leveraging data analysis for optimal asset utilization and partnership strategies

Education & Certifications

Bachelor of Arts, Economics and Russian Language Tulane University

Professional Certifications:

PMP Certification Training The Knowledge Academy Jan 2025

Certified ScrumMaster Scrum Alliance Dec 2024

AI for Product Management Workshop 8-week program 2025

Data Science Certification Southern Careers Institute Sept 2025

Core Competencies

Project lifecycle management (PMBOK, Agile, Waterfall)

Cross-functional team collaboration

Stakeholder management and influence

Data analytics & reporting

Salesforce reporting and optimization

Descriptive, diagnostic, and predictive analytics

Business process mapping and optimization

Workflow documentation and standardization

Technical Proficiency

Data Processing and Analysis: Python, R, SQL, Excel

Data Visualization: Power BI, Matplotlib, ggplot2, Tableau, Excel

Machine Learning & Modeling: Regression, Classification, Clustering

Statistics & Math: Hypothesis Testing, Probability, Descriptive Statistics

Databases: MySQL, PostgreSQL, NoSQL, MongoDB

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