Customer Service Data Entry

Marie Brabazon

Williamstown, NJ • 609-***-**** • *****.**********@*****.***

Professional Summary

Dedicated and detail-oriented professional with extensive experience in customer service, office administration, insurance support, and data management. Recognized for strong organizational skills, ability to manage high call/chat volumes, and delivering excellent client service. Seeking to leverage expertise in administrative operations, client support, and claims service to contribute to a dynamic organization.

Core Skills

• Customer Service & Client Relations

• Claims Assistance & Support

• Data Entry & Record Management

• Insurance Policy Processing (Underwriting, Endorsements, Cancellations)

• Call Center & Live Chat Support

• Office Administration & Clerical Support

• Cash Handling & Payment Processing

• Scheduling & Dispatch Coordination

• Team Collaboration & Communication

Professional Experience

Berkshire Hathaway GUARD Insurance Company (Remote) Underwriting Support Specialist Apr 2022 – Sept 2025

• Supported underwriting team by processing policy endorsements and cancellations with accuracy.

• Handled high-volume calls and live chats, providing timely and professional responses to agents and clients.

• Collaborated with agents to resolve policy inquiries for commercial insurance.

• Maintained compliance with company and regulatory standards in all documentation. Customer Service & Claims Representative Apr 2022 – Sept 2025

• Delivered front-line customer service, assisting clients with policy questions, billing inquiries, and claims status updates.

• Guided customers through claims processes, ensuring accurate documentation and empathetic support.

• Resolved escalated service issues, balancing client satisfaction with company policies.

• Coordinated between claims adjusters, underwriters, and clients to expedite resolutions. Byrd Dog & Son LLC (Hybrid, Bridgeton, NJ)

Office Assistant Oct 2018 – Feb 2023

• Performed general clerical tasks, including data entry, filing, and front office support.

• Assisted with customer inquiries and managed office organization.

• Supported scheduling and communication between clients and management.

• Transitioned out of this role upon starting Berkshire Hathaway. Antonio of Turnersville (Blackwood, NJ)

Counter Person Jan 2019 – Dec 2020

• Provided customer service by handling phone inquiries and ensuring order accuracy.

• Managed cash transactions and maintained daily financial accuracy.

• Entered orders and maintained organized records for management. A Jacks Towing and Recovery (Williamstown, NJ)

Dispatcher / Office Assistant July 2012 – Dec 2020

• Scheduled and dispatched tow trucks while maintaining efficient workflows.

• Handled customer service desk operations, billing statements, and recordkeeping.

• Processed payments, including credit card transactions, and resolved service inquiries. Glassboro Thrift Village (Glassboro, NJ)

Customer Service Associate / Cashier Sept 2016 – July 2019

• Delivered excellent customer service and product support.

• Maintained organized records and performed accurate cash handling.

• Assisted with phone inquiries and store operations. Bottom Dollar Food (Glassboro, NJ)

Cashier Sept 2014 – July 2015

• Processed customer purchases and ensured accurate cash handling.

• Provided product knowledge and maintained store organization. Education & Certifications

DeVry University – Certification in Medical Coding & Billing

• HIPAA Compliance

• ICD-10 Coding

Glassboro High School – High School Diploma

Community Involvement

Active community member; volunteer time includes assisting with food drives and local initiatives to support the less fortunate.

References

Available upon request

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