Human Resources Customer Service

Alicia Zois

443-***-**** ******@***.*** Crofton, MD

Professional Summary

Human Resources and Payroll Professional with over seven years of experience managing payroll, benefits administration, HR documentation, and compliance for a commercial business. Skilled in employee onboarding, handbook development, and personnel records management. Proficient in Microsoft Office, QuickBooks, and payroll systems, with proven ability to maintain confidentiality, ensure compliance, and support employees in a professional and positive manner. Additional background in event coordination and operations demonstrates strong organizational, time-management, and interpersonal skills. Work Experience

ASA-FP, LLC Financial Office Manager Nov 2017 – Present

• Oversee financial management and coordinate day-to-day operations for a commercial fire protection company ensuring compliance, efficiency, and profitability.

• Process client invoicing, certified payroll, and monthly account reconciliations; prepare detailed financial statements for audits and internal use.

• Monitor and record inventory purchases and material usage to support accurate job costing and budget forecasting.

• Manage HR documentation, including personnel records, compliance updates, and regular revisions of employee handbooks in alignment with labor regulations. Sportworx Production Managing Director / Event Coordinator Mar 2022 – Present

• Oversee and direct event logistics, vendor negotiations, venue selection, catering, and accommodation planning for NCAA and youth sporting events.

• Write grant proposals and successfully secure funding.

• Boost economic impact through tourism, local business partnerships, and community engagement.

• Collaborate with sports organizations, officials, and vendors to deliver high-quality, well- organized events.

Key Skills

Event Logistics &

Operations

Vendor Negotiation & Budgeting QuickBooks

Grant Writing Financial Management & Invoicing Payroll Sponsorship

Acquisition

Venue Management, Contracts & Insurance Microsoft Office Education

Bachelor of Science – Business Management 1988 – 1991 West Chester University

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