Kayla Massey
Denver, CO *****
*********@*****.***
Professional Summary
I am seeking a position that will further enhance my customer service/clerical skills while broadening my administrative and communicative skills. I am extremely reliable, great at multitasking, pay attention to detail, and a fast learner. I am great at following directions, helping others and staying focused. I’m very organized, work great in a team or alone, I enjoy any service that I provide with a smile on my face. Authorized to work in the US for any employer
Work Experience
Childcare
I do have some experience with childcare dealing with newborns and toddlers.
• I have made or provided food.
• Changed diapers or assisted older toddlers to the restroom.
• Interacting with them, keeping them entertained.
• Provided drop off/pick-up.
• Putting them to sleep.
• I also have watched more than one child at the same time. Cashier
Walmart-Parker, CO
April 2024 to May 2024
• Handle cash, card, check, and gift card transactions.
• Process discounts and coupons.
• Inquire about an item or price override.
• Provide good customer service.
• Inventory control.
• Bag customers items.
• Sanitize surfaces and registers.
• Constantly standing/moving.
• Cover in cosmetics when necessary.
• Promote membership and using the Walmart app to customers. Window Clerk
United States Postal Service-Aurora, CO
March 2022 to January 2024
• Distribute/ship packages and all types of mail.
• Handle large equipment.
• Provide good customer service.
• Supply customers with their mail pick up.
• Open and close store.
• Handle cash, card, and check transactions.
• Process discounts and coupons.
• Provide and cash money orders.
• Constantly standing/moving.
• Sanitized card readers, flat surfaces, and registers.
• Worked at various locations.
• Sale post office products to customers.
• Opening and closing P.O. Box’s.
• Answering and making calls.
• Turn in deposits.
• Provide cover at the passport office.
• Promote all the shipping options to the customers.
• Restock.
• Follow protocols for shipping international/hazardous items.
• Provide customers with information about the passport.
• Provide customers with information on the USPS website. OGP Associate/ In-store Shopper
Walmart-Aurora, CO
August 2021 to November 2021
• Shopped in-store for online orders.
• Provide good customer service.
• Load orders into customers vehicles.
• Bag customers items.
• Inventory control.
• Use equipment and hand held devices.
• Zoned/organized aisles.
• Organized/cleaned equipment.
• Restocked merchandise.
• Cashiering.
• Answering calls.
• Cleaned the OGP room.
• Sanitized hand held devices.
Cashier/3rd Key Holder
Claire's-Aurora-CO
October 2020 to March 2021
• Open and close store duties.
• Handle cash, card, and gift card transactions.
• Getting change and balance registers.
• Greet customers.
• Promote new sales to customers.
• Answering calls and schedule piercing appointments.
• Provide customers with piercings.
• Follow protocols for shoplifters.
• Restock merchandise.
• Inventory control.
• Cleaned and sanitized surfaces.
• Fill-in upstairs at the store Icing when needed. Sales Floor Associate
Bath & Body Works-Aurora, CO
November 2020 to February 2021
• Greet customers at entrance.
• Promote new sales to customers.
• Sale merchandise to customers.
• Follow protocol for shoplifters.
• Cashiering.
• Restock merchandise.
• Sanitized surfaces and card readers.
• Organized sales floor.
Caregiver
Home Healthcare(Private)-Denver, CO
April 2020 to August 2020
Assisted with ADL's
• Bathing and dressing
• Meal preparation
• Medication reminders
• Feeding
• Mobility Assistance
• Companionship
• Light housekeeping
Hostess
T.G.I Friday’s-Aurora, CO
February 2019 to May 2019
• Greet customers at entrance.
• Seat customers and give menus.
• In charge of rotating servers.
• Bussed tables.
• Help servers bring out plates for large parties.
• Follow up on customers orders.
Education
High school diploma
Obridge Academy Online
January 2019 to December 2020
Skills
• Inventory control
• Senior Care
• Merchandising
• Clerical Experience
• Time management
• Babysitting/ Childcare
• English
• Hospitality
• Sales
• Cash Handling
• Typing
• Meal Preparation
• Customer service
• Sales Floor experience
• Front desk
• Home Care
• Cashiering
• Clerical experience
• Computer skills
• Basic math
• Communication Skills
• Financial services
• Driving
• Busser
• Phone etiquette
• Host/Hostess
• Serving
• Retail Sales
• Cleaning Experience
• Communication skills
• Organizational skills
• Writing skills
• Answering calls / scheduling
Certifications and Licenses
Driver's License