Customer Service Representative

Hannah A. Rogers

**** ******* ****, ******, ** **371

Cell: 248-***-**** Email: **************@*****.*** Employment:

Dupont - Industrial & Electronics - Customer Service Representative/Specialist-CSP Auburn Hills, MI January 2023-Present Full-Time

• Junior/Senior customer service rprofessional that handles administrative tasks & customer inquiries

• I manage 30 heavy hitting customer accounts on behalf of the Liveo (Healthcare) sector of Dupont.

• SAP - P80 Software proficient – (order entry, EDI orders, Elemica)

• Salesforce Service Cloud: Proficient (Internal/external communications / case management / customer interaction / Returns – Global Complaint Service / Emails)

• Expert in all Microsoft Office Applications (Word, Excel, Powerpoint, Publisher, Access).

• Creating/Retrieving/Tracking/Filing/Managing: Purchase Orders, Invoices, Returns, Credits/Debits, COA’s, POD’s, Packing Lists, BOL’s, OOR’s, etc.

• Creating / Reviewing Spreadsheets (Excel)

• Working along-side with our engineering/quality team, finance/credit team, and Enablement teams, and product plants (warehouses) for customer solutions.

• Working alongside the shipping/logistics teams at Dupont warehouses.

• Sample Team Leader

• Assistant to Account Managers

• Scheduling Meetings

• Writing 50+ emails a day (Outlook Email)

• Types 75 WPM

• Microsoft Teams

• Taking customer calls

• High volume customer chat assistant to customers Employment:

ERAE AMS–Sales Representative/Administration Specialist Pontiac/West Bloomfield, MI December 2021-December 2022 Full-Time

• Issuing Invoices in corporate accounts payable (CAP) to Chrysler, Volkswagen, VWM, ThyssenKrupp, and ZF.

• Expert in all Microsoft Office Applications

• Creating/Retrieving/Tracking/Filing: PO’s/Invoices/Spot Buy’s/Quotes

• Creating Excel Spreadsheets

• ERP Software Proficient

• Proficient in ERP Software’s: E-Supplier Connect, CAP, GPSIS, GST, Dakkota Supply Web, VWM, MPPS.

Employment:

AVM Industries Inc–Sales Representative/Customer Support Associate North-East Region / MI January 2021—March 2025 Part-Time

• SAP -- P80 Software proficient

• Creating/Retrieving/Tracking/Filing/Managing: Purchase Orders, Invoices, Returns, Credits/Debits, COA’s, POD’s, Packing Lists, BOL’s, OOR’s.

• Salesforce Service Cloud: Proficient - Internal/external communications / case management / customer interaction / Returns – Global Complaint Service / Emails

• Expert in all Microsoft Office Applications (Word, Excel, Powerpoint, Publisher, Access).

• Creating / Reviewing Spreadsheets (Excel)

• Working along-side with our finance/credit team, shipping and logistics, warehouses/product plants

• Scheduling Meetings

• Outlook Email

• Microsoft Teams

• Docusign

• Quickbooks

• Customer service front man

Employment:

JR SPECIFIED SYSTEMS–Sales Support Associate/Marketing/Administration Specialist Lake Orion/Oxford, MI July 2016—Present Part-Time

• 6+ years Sales/Marketing/Administration/Customer Service for Commercial Weather

• Barrier/Waterproof based materials (Commercial Industry)

• 6+ years of REMOTE Sales: Phone, Email, Zoom, Chat, (Handling complaints, reviews/etc.)

• Drafting sales documents, reports, proposals, contracts, etc.

• Filing/Issuing Invoices, Purchase Orders, Quotes

• Coordinate follow ups with finance and sales colleagues and customers (internal/external networking)

• Process vendor/custom requests

• Update customer records, track status of product order, inventory and deliveries

• Track and update pricing for available materials (excel)

• EXPERT in ALL Microsoft Office Applications: Word, Excel, PowerPoint, Publisher, Access.

• Managing and tracking annual price increases/decreases

• Keep track of sales statistics

• 4+ years proficient in QuickBooks

• Docusign

• Scheduling Meeting/Appointments/G-Suite, Google Calendar.

• 6+ years Social Media Management, Risk-Fraud Management, customer service resolver, etc.

• 2 years Ecommerce/Webpage development

• Issuing/Filing Payment: Handling cash, Debit/Credit Cards Payments, CRYPTO.

• Occasional On-site Consultations/Meetings/Presentations Employment:

Rite Aid Pharmacy Technician

Clarkston, MI November 2018--July 2019 Full-Time

• Certified Pharmacy Technician

• Filling/Sorting Prescriptions

• Pharmaceutical software system

• Requiring medical Documentation/Scripts

• Paperwork/Requiring signatures/Printing Invoices & Purchase Receipts

• In contact with medical providers/insurance companies

• Filing Medical Documentation

Employment:

Indianwood Private Golf Club: Professional Service Sales Bartender/Halfway House Lake Orion, MI July 2013--November 2018 Full-Time

• 5+ Customer Service

• Handling transactions: handling cash, debit/credit Cards

• Handling purchase order receipts

• Membership & Product Sales: Memberships, Food/Beverage

• Hospitality of members

• Using IMAGINE Software systems for member purchases

• Stocking/Taking Inventory

• Bartending

• 12+ hour shifts

Employment:

Paint Creek Golf & Country Club: Receptionist/Front Desk/Customer Service Lake Orion, MI July 2012--December 2013 Full-Time

• 1 year + Customer Service: In person/phone, email, etc.

• Membership follow ups/billing

• Handling transactions: Handling cash, debit/credit cards

• Handling/Filing invoices receipts

• Membership & Product Sales: Memberships/Miscellaneous

• Hospitality of members

• Filing Paperwork

• Acquiring signatures

• Inventory/Stock

Education:

Oxford High School Oxford, MI

• 2009-2012

• Acquired HS Diploma

Oakland Community College Multiple Locations

• 2012-2016

• Dual Enrolled at CC and University)

• Acquired (2) Associate’s Degrees in General Studies & Liberal Arts Wayne State University Detroit, MI

*2015-2016

*Acquired all core business courses

Siena Heights University Adrian, MI

• 2016-2018

• Acquired Bachelor’s Degree in Business Administration/Marketing Personal Skills:

Highly Organized/Quick learner

Self motivated/hard work ethic

Expert remote worker/computer literate and efficient

Excellent Time Management

Respectful/kind/hardworking/reliable/dependable/honest/trustworthy

Highly Organized

Expert in Communication & persuasive skills

10+ years of customer service Expert in Microsoft Office: Microsoft Word, Excel, Power point, Publisher, Access (10+ years experience).

8+ years of social media management/web design/Risk & fraud management 10+ years of office Administrations.

10+ Experience handling cash, credit/debit payments, Invoicing/Filing/Tracking payments/documentation— working alongside accounts payable.

Proficient in Quickbooks

Proficient in Data Entry

Proficient in E-commerce advertisement and store creation Proficient in Google Docs, Google Suite, Analytics.

Proficient in Digital Marketing, website design.

Proficient in Data Entry/75 WPM

Works well with others/good communicator

PC/Windows/MAC proficient

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