Product Manager Business Analyst 14+ yrs State experience

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Vinaykrishnan Vishwanath Menon

Austin, TX

Sr. Business Analyst

Phone: 775-***-****; Email: *************.*****@*****.*** Vinaykrishnan Menon LinkedIn

Business Analyst with 14+ years in technology, combining a Computer Engineering background with complex business analysis, requirements gathering, user stories, roadmaps, business systems analysis, requirements documentation, design documentation, risk assessments, digital transformation, vendor proposal review, process improvements, and cross-functional collaboration in highly regulated State Government departments on technology modernization initiatives, and in enterprise technology. Combines curiosity, critical thinking, strong communication skills, technical foundation and strategic business acumen with an MBA + MS in Digital Technologies from Boston University. What sets me apart

I am a problem solver, and have a strong bias for action. My integrity and work ethic drive me to take ownership without compulsion. I am excellent at multi-tasking, analyzing challenges, and prioritizing them based on urgency and criticality. I communicate clearly with business users as well as technical staff, and understand the importance of setting expectations in technology modernization efforts. I am excited to bring my wealth of State technology modernization experience to the great State of Texas at the Texas Health and Human Services Commission. Skills

• Business Analysis • Requirements • Cross-functional Alignment • Stakeholder Management

• Strategic Consulting • Business Process Improvement • Gap Analysis • Solution Definition

• User Flows • Functional Requirements Specifications • Business User Interaction • Test Cases

• UI/UX • Wireframes • Prototyping • Business Rule Definition • Digital Transformation

• Product Management • Use Cases • Scrum/Agile • Backlogs and Roadmaps • Product Strategy

• JIRA • Confluence • Figma • MS Word • MS Excel • MS PowerPoint • MS Project • MS Visio Professional Expérience:

Employer - Dell Technologies • (Jun 2021 - Sep 2025) Senior Business Analyst/Product Manager • Round Rock TX Brief Description of the Project: Management of the company’s usage-based billing program for datacenter infrastructure solutions (servers, storage, networking, etc.)

● Define requirements for internal CPQ automation apps, enabling 80% of the sales org to self-serve quoting. Reduced turnaround time from a 48-hour SLA (dependent on experts) to under an hour (~98% improvement in speed and efficiency).

● Collaborate cross-functionally with engineering, UI/UX design, legal, operations, compliance, marketing and sales; leverage JIRA/Confluence/SharePoint to define and deliver 20 subscription-based B2B Enterprise offerings through consumption-based billing programs.

● Evaluated an AI-based anomaly detection solution using unsupervised ML models (K-means and DBSCAN clustering) for usage-based billing, to assess fit against traditional manual rule-based checks. Validated through revenue protection (~$350K/year) that the AI solution delivered measurable ROI before recommending broader scaling across the organization.

● Evaluated an AI chatbot solution using natural language processing (NLP/NLU) to handle telemetry queries from Sales and Operations, to assess fit against traditional SME-led support. Validated through resource time saved (~1500 person-hours/year) that the AI solution delivered measurable ROI before recommending broader scaling across the organization.

Environment:

• SalesForce CRM based CPQ (Configure-Price-Quote) applications, and Companion tools. Employer - Tech Mahindra Limited • (Feb 2014 to May 2018) Business Analyst • Concord, NH, and Carson City, NV Projects:

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2. State of NEVADA, Carson City, NV - Jan 2017 to Feb 2018 Project: DMV Technology Modernization project

Brief Description of the Project: Modernization of State of Nevada Department of Motor Vehicles (NV DMV) legacy applications to offer State employees and NV residents a fast, secure, integrated, and streamlined omni-channel application experience.

● Elicited and analyzed RFP requirements for Nevada State DMV to create the initial Scope of Work document as part of the proposal phase and validated understanding of the DMV business operations and rules and regulations.

● Gathered requirements from NV State users in-person in Carson City, analyzed these, and created 12+ requirement specification documents (BRD/FRD) including business rules specifications and system flows using Microsoft tools and Confluence.

● Partnered with State Users, internal stakeholders, and external vendors on the project to analyze policies, regulatory workflows (driver licensing), processes and systems.

● Defined requirements for transactional services (licensing and payments), ensuring secure integration with financial and regulatory systems.

● Translated the functional and business requirements into technical requirements, and educated development and testing teams in a clear and simple manner to ensure the solution design, development, and verification initiatives were conducted accurately and efficiently.

● Validated and conducted user scenarios, testing strategies, and test cases for smoke/sanity testing, development unit testing, systems testing, and QA testing to ensure that the modernized systems that were developed were accurate and efficient.

● Partnered with QA Team to log defects in defect tracking tools (JIRA) and led bug-triage efforts to validate and prioritize defects for fixes.

● Reported to management and scrums regarding project status, resourcing and plans, risks identified, issues raised, defect-triage decisions, and next steps of action.

● Created mitigation and contingency plans for project risks and issues to ensure project outcomes are delivered on time and within budget.

● Partnered with program leads, and State supervisors to manage project/solution changes, running weekly readiness war rooms that tracked all critical project tasks.

● Led a team of 3 junior business analysts for the creation of high-quality deliverables on schedule; mentored them to grow into senior roles at the organization.

Environment:

● Experienced with understanding and working with the technology and tool stack including Oracle Siebel CRM, Oracle Exadata, Oracle Mobile Application Framework, Oracle SOA Suite, Oracle Identity and Access Management, Oracle Policy Automation and Oracle Business Intelligence Enterprise edition. 1. State of New Hampshire, Concord, NH - Feb 2014 to Dec 2016 Project: DMV Technology Modernization project

Brief Description of the Project: Modernization of State of New Hampshire Division of Motor Vehicles (NH DMV) legacy applications to offer State employees and NH residents a fast, secure, integrated, and streamlined omni- channel application experience.

● Led Business Analysis on a project to modernize State of New Hampshire’s Division of Motor Vehicles (DMV) IT systems.

● Elicited and analyzed RFP requirements for New Hampshire State DMV to create Scope of Work document and validate understanding of rules and regulations.

● Gathered requirements from NH State users in-person in Concord, analyzed these, and created 40+ requirement specification documents (BRD/FRD) including business rules specifications and system flows using Microsoft Office and Confluence.

● Analyzed policies, regulatory workflows (identity verification, driver licensing, vehicle registration, compliance), processes and systems; this resulted in 30% reduction in customer wait times at the DMV counters while adhering to statutory and audit requirements.

● Defined requirements for transactional services (licensing, renewals, payments), ensuring secure integration with financial and regulatory third-party systems using APIs.

● Translated the functional and business requirements into technical requirements, and educated development and testing teams in a clear and simple manner to ensure the solution design, development, and verification initiatives were conducted accurately and efficiently.

● Validated and conducted user scenarios, testing strategies, and test cases for smoke/sanity testing, development unit testing, systems testing, QA testing, performance testing, regression testing, 3rd party application integration testing, and UAT testing to ensure that the modernized systems were accurate and efficient.

● Participated in user acceptance testing efforts by the State users; logged defects in defect tracking tools

(JIRA) and led bug-triage efforts to validate and prioritize defects for fixes. Page3

● Led adoption among State users by visiting multiple State DMV office sites in New Hampshire to train State users on the modernized application.

● Reported to management and scrums regarding project status, resourcing and plans, risks identified, issues raised, defect-triage decisions, and next steps of action.

● Created mitigation and contingency plans for project risks and issues to ensure project outcomes are delivered on time and within budget.

● Partnered with program leads, and State supervisors to manage project/solution changes, running weekly readiness war rooms that tracked all critical project tasks.

● Collaborated with government stakeholders to ensure product features aligned with policy, compliance, and privacy mandates while improving citizen experience. Environment:

● Experienced on understanding and working with the technology and tool stack including Microsoft Dynamics CRM, MS SharePoint, MS BizTalk Server, InRule Business Rules Engine, Windows Servers, REST APIs, ADFS/Azure Identity Services, SQL Server Integration Services (SSIS) and SQL Server Reporting Services

(SSRS), MS Test Manager, and JIRA.

Other Employers in Early Career • Business Analyst (March. 2010 to Jan. 2014)

● Designed enterprise and mobility solutions across startups and SMBs, including apps that generated $4M+ in revenue, systems that supported public finance disclosures for US citizens, and processes that increased lead-to-close sales conversion by ~20%.

Employer - Saber Corporation/Seasia Consulting, Columbus, OH • (Apr 2008 to Feb 2010) Business Analyst

1. State of Vermont, Montpelier, VT - (Apr 2008 to Feb 2010) Project: DMV Technology Modernization project

Brief Description of the Project: Modernization of State of Vermont Department of Motor Vehicles (VT DMV) legacy applications to offer State employees and NV residents a secure, integrated, and streamlined application experience.

● Conducted business analysis tasks such as requirements analysis for Vermont DMV IT modernization project.

● Gained DMV domain expertise in driver licensing and vehicle registration modules for the technology modernization project.

● Created 10+ Business Requirements Documents, and multiple test cases for licensing and registration modules for VT DMV, while ensuring accurate reporting to project managers.

● Created High Level Design (HLD) documents containing translation of business requirements into technical specifications for the development and QA teams to consume.

● Performed test case creation, mapping process and business flows, and worked with development and QA teams to modernize IT applications for the Vermont State DMV.

● Created training plans and user enablement documents to train the State users and drive adoption of the modernized IT application.

Environment:

● Experienced on understanding and working with the technology and tool stack including MS .Net Framework 3.5 and SQL Server.

Education

Questrom School of Business, Boston University · (2019 - 2021)

● MBA – Product Management and Tech Strategy (High Honors)

● MS – Information Systems with focus on Product Strategy and Platforms (High Honors) Birla Vishwakarma Mahavidyalaya, India · (2002 - 2007)

● Bachelor of Engineering (BE) – Computer Engineering Certifications

● Pragmatic Certified Product Manager

● Professional Certificate in Product Management – University of Maryland

● edX Certificates: Product Management • Product Leadership • Product-Market Fit

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