Client Services Office Support

SHARON HUTCHINSON

937-***-**** * ************@*****.***

Resourceful administrative professional offering strong organizational and communication skills, while managing well under pressure to provide excellent office support. Confident and poised in interactions with individuals at all levels. Detail oriented and able to multi task effectively.

Professional Work Experience & Accomplishments

St. Vincent DePaul Women & Family Shelter Shelter Manager 3/23 – 09/24

Direct and monitor employees on a daily basis.

Ensure that staff provide the highest level of effective, efficient and supportive services to clients

Manage client services while ensuring local and state regulations consisting of health, safety and capacity requirements are met

Complete intake procedures

Primarily responsible for scheduling shifts for employees

Responsible for scheduling training and staff development opportunities

Responsible for making short and long-term decisions regarding actions required to continually meet established program goals and objectives

Prepares reports for submission to Director in a timely manner.

Ensure that all program staff and volunteers act in compliance with Organizational Policies and the Code of Ethics at all times.

Demonstrated successful experience working with diverse populations

Experience with and working knowledge of domestic violence, substance abuse and mental health issues and related community resources

Ensured that all the guests were safe, fed, and given a warm, clean place to sleep.

Motivated and inspired homeless guests to participate in the housing programs offered.

Provided guests/families the opportunity to join the parenting classes as well as the finance classes.

Met with teams weekly to discuss ways to get homeless women, children and men housed.

Covenant Manor Senior Housing: Trotwood, OH. Property Manager 7/21 – 8/22

Investigate and Resolve Property Complaints

Collecting rents and other property fees

Processing Annual/Interim Recertifications in a timely manner

Overseeing maintenance as well as residents and enforcing rental terms

Conducting Property Tours and Inspections

Arranging repairs and purchasing materials as required

Managing disputes with service providers

Following HUD policies and procedures

As well as a host of other duties and responsibilities

Communication Services for the Deaf: Moraine, OH. Captioning Assistant 1/18 – 6/21

Utilizing state of the art voice recognition software

Detailed, accurate support for the Deaf and hard of hearing

Alvis DD Services: Dayton, OH. Staff Development & Training Coordinator 5/15 – 12/17

Maintain staff training records and monitor the delivery of service plans

Plan and coordinate workshops and seminars facilitated by external community and business partners in order to ensure a variety of topics are provided for the benefit of all employees as well as independently facilitate in-service training in assigned areas.

Provide administrative and clerical support to Human Resource Operations, Program and Home Managers as well as work in direct care with clients as needed.

Produce quarterly training statistics for all employees, conduct hiring interviews and pre- employment reference checks. Implement and Coordinate Plans of Action.

Used leadership and communication skills to motivate team members while demonstrating a working knowledge of the Alvis Mission. Implement Team Building Concepts.

Develop positive relationships with community and other agencies thru networking and career fairs.

Continued- Habilitation Specialist Supervisor 3/15 – 5/15

Ensured Consumer and guardian participation in personal and community plans.

Completed Incident Reports and assisted with the Plan of Correction process for personnel

Ensured Medical, Medication & Financial procedures were followed as well as daily documentation was being completed for each consumer.

Assisted staff and consumers with direct care and encouraged staff to use coping skills while dealing with behaviors of the consumer per there ISP and HPC

Performed emergency drills and ensured staff understood each clients’ needs specifically so that proper care was given. Demonstrated and understanding of client rights and restrictions.

Monitored to ensure all services provided and consumer guidelines were being met.

Country Woods Apartments, Dayton OH. Assistant Property Manager 8/12 – 2/15

Managed day to day financial operations of the property, creating weekly/monthly reports

Placed qualified applicants

Collected Rent and enforced the terms of the Rental Agreement

Completed Supply Orders

Supervised Maintenance Staff

A host of other duties and responsibilities

Dayton Public Schools, Dayton, OH Administrative Assistant III 11/97 – 8/12

Maintained student data records, report cards, Discipline files, scheduled classes, and created newsletters/bulletins.

Arranged conferences, meeting and travel reservations for office personnel

Took messages and transferred calls to appropriate individuals all while providing directions and advisement to others in the department

Operated office equipment such as fax machines, scanners, copiers and multi phone line systems

Created spreadsheets, performed word processing, database management, and other applications

Organized office projects and processes while maintaining the Administrative Calendar

Maintained confidential student records and staff information

Completed Time & Attendance, Purchase Orders and Stock Requisitions

Maintained a comfortable office flow in a very fast paced and sometimes hectic work environment

Composed routine correspondence, newsletters and other communications,

Prepared in-service materials, reports, logs and other documents for distribution by copying, collating, binding and disseminating materials.

Communicated with staff, parents, Social Services and various departments in the School District as well as other community agencies and educational institutions.

Followed up on “Work in Progress” Social Services and various departments in the School District as well as other community agencies and educational institutions.

Kettering Medical Center, Kettering, OH Certified Nursing Assistant II 3/93 -3/94

Assisted patients with Activities of Daily Living

Collected Specimens and provided pre-op and post-op care on a Step-down surgical unit

Took vital signs and charted for files

Education

Miami Jacobs College Dayton, Ohio

Medical Assisting: Medical Office Management

Transcripts are available upon request

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