Client Services Specialist
Resume:
Elizabeth, New Jersey *****
*********@***********.***
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SUMMARY
Systems Hardware Engineer and
Client Services Specialist with over
technology support. Expertise in
hardware and software setup,
troubleshooting, desktop support,
networking, and server
management. Proven ability to
resolve complex customer issues
through effective communication
and problem-solving skills.
Recognized for high productivity
and efficiency in diagnostics, repair,
and maintenance of technology
systems.
SKILLS
Hardware troubleshooting and
installation
•
Software installation and
application support
•
Technical support and help desk
experience
•
Remote support and desktop
assistance
•
Printer and peripheral
management
•
• Customer service excellence
Carlos L. Diaz
WORK HISTORY
October 2023 - April 2025
Logistics Shipping Coordinator Translogix Cargo LTD Zurich Switzerland Elizabeth - REMOTE HOME OFFICE, NJ
August 2022 - October 2023
Senior Client Services Specialist Emonics LLC in Partnership With Wipro - REMOTE HOME OFFICE, NJ
November 2021 - June 2022
Reverse Logistics Associate Amazon Reverse Logistics Avenel, NJ January 2011 - February 2012
Client Support Representative Liz Claiborne Inc North Bergen, NJ
• Tracked orders and notified customers of status or potential delays. Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
•
Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
•
Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
•
Aided in the establishment and execution of the newly created Conviva - Humana Helpdesk Portal an intake information hub for all insured members of the Humana Inc. Health Insurance group of services. Collaborated with cross-functional teams to deliver exceptional client support, resulting in increased customer retention and satisfaction levels.
•
• Monitored customer feedback through surveys and online reviews. Developed strategies to improve client service operations and processes.
•
Processed returned goods and items from customers and associate vendors prioritizing them for refurbishment, re-boxing, and reintroduction into the resale system or removed them from the resale system and redirected them to liquidator wholesalers or Ware- house deals bargains for retail resale.
•
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
•
Worked on a team of Hardware Technicians that Stripped down all old deprecated Computer Desktops, Servers, Printer, and other components to their respective hardware parts for salvage and recyclers of electronic components.
•
Degaussed and erased all Back up tapes, hard drives, and Solid State Devices of all data before turning them over to the recycle salvage teams for disposal.
•
This was done due to Liz Claiborne going out of business and selling its brands and assets.
•
ADDITIONAL
INFORMATION
Awards:, Scholarship Recipient,
Dr. Martin Luther King Jr.
Scholastic Fund
•
March 2008 - June 2009
Client Services Specialist Adsend / Vio Inc Cranbury, NJ Responded to email and telephone requests for assistance and technical support from internal end users on a variety of hardware and software problems relating to operating system issues, communication problems, and transmission failures of Ads via the Adsend Web Portal including application support, system access support, and database support
•
Provided follow-up client contact to ensure satisfactory resolution of support requests for the purpose of obtaining client feedback on how support services might be improved and enhanced
•
Read technical manuals, and attended conferences and training seminars necessary to maintain the viability of the Adsend web portal
•
Executed System Administrator commands to monitor client input via the Adsend Portal for errors and and insure correct operations.
•
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
•
EDUCATION
Some College (No Degree) Public Interest Law Studies CUNY Law School At Queens College, Queens, NY
Completed first year curriculum of law studies 32 credits B.F.A. - Bachelor of Fine Arts Film & TV
New York University, New York, New York
Some College (No Degree) Sun Ultra Enterprise Server Maintenance Sun Microsystems Technical Services Training, Pennsylvania Sun SPARC Desktop Systems Maintenance
Sun Microsystems Technical Services Training, Pennsylvania Sun Solaris 2.x Essentials for System Maintainers
Sun Microsystems Technical Services Training, Pennsylvania Some College (No Degree) Minolta Information Systems Minolta MI3MS 3000 Technical Training, New Jesey
Some College (No Degree) SMSSQL101 Using SupportMagic Enterprise Edition
MagicUniversity, New Jersey
SMSSQL202 Using SupportMagic Enterprise Edition
MagicUniversity, New Jersey
• Received Dr. Martin Luther King Jr. Scholarship Fund Cumulative Dean's List Spring 1973 Bronx Community College -The City University of New York .
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Cumulative Dean's List Fall1973 Bronx Community College -The City University of New York .
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Cumulative Dean's List Spring1974 Bronx Community College -The City University of New York .
•
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