Ambitious, results-driven Administrative Professional

OVERVIEW

Summary: Ambitious, results-driven front desk/administrative professional delivering warm service and quick solutions.

EDUCATION

Burdett College

September 1996 - June 1997 Certificate, Executive Administrative

WORK EXPERIENCE

Administrative Assistant/Reception Commonwealth Of Massachusetts

April 2025 - Present • Chelsea, MA

•Provide administrative support to office staff

•Greet and assist visitors in a professional manner

•Answer and direct incoming phone calls

•Maintain office supplies and inventory

•Handle incoming and outgoing mail

Receptionist/Cashier/Customer Service Herb Chambers Porsche

February 2025 - February 2025 • Boston

•Answer incoming calls and take messages

•Count cash box

•Process sales payments, log payments

•File Repair orders

•Restock the customer lounge

•Maintain front desk area

•Log the gas card and the license plates

Front Desk Coordinator The Elmhurst Healthcare

March 2024 - November 2024 • Melrose, MA

•Welcome visitors and direct them to the appropriate person or department

•Answer and direct phone calls in a polite and professional manner

•Maintain cleanliness and organization of the front desk area

•Handle incoming and outgoing mail and packages

•Provide excellent customer service to patients and guests

•Ability to multitask and prioritize duties in a fast-paced environment

•Maintain confidentiality of patient information

•Assist with administrative tasks as needed

•Knowledge of basic computer skills and office equipment

Customer Service Associate Chelsea Clock Company

August 2023 - October 2023

•Resolved customer complaints effectively, ensuring satisfaction and loyalty.

•Handled customer inquiries promptly, delivering accurate information and assistance.

•Maintained organized customer records to facilitate quick access and efficient service.

•Processed orders efficiently, ensuring timely delivery and customer satisfaction.

•Provided detailed product information, enhancing customer knowledge and informed purchasing decisions.

Rental Coordinator Atlantic Asphalt & Equipment Co.

January 2022 - August 2023 • Revere

•When a rental order came from an outside sales staff followed up for a PO, and if there were any special rates once entered into system transportation was booked for equipment

•My customer and client relationships were open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. Responded to customer rental inquiries about equipment via phone, emails

•Asked the customer to provide the proper documentation i.e., Hoisting License once entered rental it was prepared for billing

•Closed out the day by Generating End of The Day reports entails the daily orders/sales then they were emailed to CFO and sales staff

Administrative Asst/Collection Specialist Atlantic Asphalt & Equipment Co.

October 2018 - January 2022 • Revere

•Filed and maintained statements, company and customer records

•Interacted with customers via email when they requested copies of invoices or updated copies of statements.

•Mailed and emailed monthly customer statements,

•Worked off a collections list and interacted with customers via email and phone regarding overdue A/ R invoices requested update on payment status, posted invoices and processed CC payments

•Organized filing systems, created new files as needed

•Maintained the Customer Master List removing non-active accounts

•Tracked a daily email with transfers/orders that need to be deleted 6-

•Fluent in Russian

•Microsoft Teams

•Microsoft Access

•Phone etiquette

•Foreclosure Paralegal

•Organizational skills

•Sales

Notable Skills

Excellent Interpersonal Skills, Multi-Line Switchboard, Payment Processing,

Photocopying, Scanning, Active-Listening, Microsoft Outlook, Microsoft Word

Contact this candidate