Customer Service Data Entry

Nika Corwin ** Quarry Rd Kingston, RI ***** 717-***-**** ***********@*****.***

Summary

Versatile and adaptable professional with a diverse background across multiple industries, including hospitality, education, program management, recruitment, and training. Proven ability to manage operations, facilitate team collaboration, deliver exceptional customer service, and drive process improvements. Strong communicator and problem solver, skilled in data entry, project coordination, and team leadership. Eager to leverage my varied skill set to contribute to dynamic roles across multiple sectors.

Work experience

House Director & Property Manager

Kappa Delta Sorority Kingston, RI November 2024 - Present

• Manage daily operations and logistics of a sorority house with 41 residents, ensuring a safe, supportive, and clean environment.

• Supervise and coordinate external service providers, including cleaning, maintenance, and security teams.

• Handle budget management, cost analysis, and expense tracking, ensuring financial efficiency.

• Develop and execute resident programming, workshops, and community-building initiatives.

• Resolve conflicts and provide on-call support for emergencies, fostering strong communication and problem-solving skills.

English and Science Teacher

Various Schools – NY, NC, VA, MD, PA - July 1997 to November 2024

• Designed and taught creative writing, English, and journalism courses, fostering student creativity and critical thinking.

• Developed curriculum and lessons that integrated technology, research, and creative expression.

• Managed classroom environments, collaborated with colleagues, and participated in school-wide initiatives.

Recruitment & Engagement Coordinator

Home Instead Senior Care - Harrisburg, PA - July 2023 to August 2024

• Managed recruitment strategies, including sourcing candidates, conducting interviews, and streamlining the onboarding process.

• Developed and implemented training materials, ensuring clarity and effective communication for new hires.

• Analyzed data to improve recruitment processes and enhance overall employee engagement.

• Coordinated training sessions and follow-up assessments to evaluate success and areas for improvement.

Program Manager

Sylvan Learning Center - Palmyra, PA - April 2023 - August 2023

• Designed and managed tailored academic programs for diverse learners, ensuring alignment with client goals and performance standards.

• Coordinated staff training, developed instructional resources, and ensured consistent program delivery.

• Led the analysis of student data to inform curriculum adjustments and improve program effectiveness.

• Managed client relationships, ensuring that communication and reporting were clear and timely.

Trivia Host

Twisted Bine Beer Company - Mount Joy, PA - March 2019 to March 2023

• Created and hosted trivia events for a multi-generational audience, leveraging strong communication and customer service skills.

• Managed event logistics, including preparing materials and ensuring a smooth, engaging experience for participants.

• Built rapport with customers, increasing return business and creating a loyal customer base.

• Worked under pressure to handle multiple tasks and ensure a positive atmosphere in the bar setting.

Yearbook and Literary Magazine Production Lead

Brentsville District High School - Nokesville, VA - July 2000 - June 2003

• Led the creation, design, and production of the school’s yearbook and literary magazine, coordinating with staff and students.

• Managed deadlines, budgets, and print production, ensuring high-quality finished products.

• Worked with student teams to collect content, including articles, photos, and artwork, and edited materials for publication.

• Promoted collaboration and teamwork, ensuring all sections of the yearbook and magazine came together cohesively.

Education

Master of Science in Education

Canisius College - Buffalo, NY - May 1997 - May 1997 Bachelor of Science in English

SUNY Brockport - Brockport, NY - May 1995 - May 1995 SKILLS

Human Resources

Program Development

Computer Networking

Project Coordination

Recruitment & Onboarding

Data Entry & Data

Management

Budgeting & Expense Tracking

Personal Assistant Experience

Bartending

Editing & Proofreading

Program & Project

Management

Communication & Writing

Interviewing

ATS

Field Hockey, Cheerleading,

Soccer Coach

Event Planning & Coordination

Model UN, Robotics, FBLA,

Science Olympiad

Curriculum Design &

Implementation

Training & Development

Talent Acquisition

PTO President

Learning Management

Systems (LMS)

Event Coordination &

Facilitation

Customer Service & Conflict

Resolution

MOPS Group Leader

Events Management

Creative Writing, Journalism,

Yearbook, Blogging

Microsoft Office Suite (Excel,

Word, PowerPoint)

Licensed Insurance Agent

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