Customer Service Order Entry

Michelle Moore

**** ******** ****** • Savannah, GA 31405 • 912-***-****• ***********@*******.***

Summary

Customer service and logistics professional with 20+ years of experience across transportation, consumer products, banking, and education. Proven track record coordinating dispatch and yard operations, resolving customer issues, maintaining safety and regulatory compliance, and producing accurate documentation. Adaptable team player who learns quickly, communicates clearly, and delivers consistent results in fast-moving environments. Core Skills

• Dispatch & Routing • Yard Management • Driver & Tractor Coordination

• Customer Communication & Issue Resolution • Order Entry & Documentation

• Safety Audits & Compliance (DOT, site policies) • Training & Team Support

• Port/Gate Processing • Bill of Lading Preparation • Equipment Assignment

• Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Publisher) • QuickBooks (working knowledge) • Ten-key • Typing 45+ WPM

Professional Experience

Lazer Logistics — Traffic Supervisor

2021 – Present

• Direct daily dispatching, routing, and tracking of company tractors; assign equipment to loads to meet service and cost goals.

• Investigate and resolve customer/shipper complaints; maintain professional, timely communication with stakeholders.

• Enforce schedule and policy changes issued by the Site Manager; monitor dispatcher/driver compliance with customer policies, DOT rules, and site safety procedures.

• Promote safe work practices through safety audits, participation in safety meetings, and 1:1 coaching.

• Prepare Bills of Lading and empty documentation; process port gate entries/exits and interchange tickets with accuracy.

• Conduct yard audits to maintain inventory accuracy and trailer status integrity. Schneider Trucking Company — Customer Service Specialist II 2017 – 2020

• Tracked loads to ensure on-time pickup and delivery; communicated proactively with dispatch regarding driver location and load issues.

• Coordinated with planners to align driver/equipment assignments with orders; executed order entry and updates.

• Served as primary customer contact for issue resolution; identified and solicited new orders and accounts. Michelle Moore

1933 Mitchell Street • Savannah, GA 31405 • 912-***-****• ***********@*******.*** Ramah Junior Academy, Savannah, GA — Administrative Assistant / Registrar 2009 – 2016

• Managed student records life cycle (requests, transfers, permanent files, immunizations) with strict confidentiality.

• Provided comprehensive administrative support (filing, scanning, copying, faxing); assisted principal and teachers with daily operations.

• Coordinated programs, ceremonies, and field trips; greeted and supported visitors and families.

• Received tuition payments and recorded daily financial transactions. L’Oréal USA, Savannah, GA — Certified Customer Service Representative II 1998 – 2005

• Processed orders daily in SAP; prioritized retail chain accounts to sustain high fill rates.

• Researched and prepared weekly performance reports for top accounts; addressed complaints and reduced pricing-related deductions.

• Contributed to team initiatives that lowered customer-care-related returns. Additional Experience

Snelling Temporary Service — Temporary Clerical (1997–1998): created spreadsheets, filing, order processing. SITEL Corporation — Customer Service Representative (1996–1997): handled inbound calls; managed JC Penney insurance policy inquiries; retained >90% of assigned accounts. Fleet Service Corporation — Operations Clerk II (1990–1996): high-volume check encoding; daily balancing; wire transfers; produced operations procedures manual.

Education

Savannah Technical College — Surgical Technologist (CAAHEP-Accredited) Graduated December 2009

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