Customer Service Call Center
Resume:
Amir Reda
Kame l
EXPERIENCE
PROFILE INFO
Toget anopportunity where I can make the best of my potential and contribute to the organization’s growthy. Seeking a position in a company where I can launch my career and build a valuable skill set. Seeking a role where I can upgrade my skills with time and take the company to the next level. Communication skills
Stress management skills
Professional appearance
Organizational skills
Detail and accuracy
Flexibility
Technical skills
General knowledge
Al Barsha, Dubai
**********@*****.***
Phone
Address
2017- 2018
AMERICANA GROUP, Kuwait
Call Center supervisor
2018- 2020
GARDEN DAHLIA HOTEL - KUWAIT
FRONT DESK
JAN 2025 TO PRESENT THREE SENSES PERFUME-
CITY WALK, DUBAI
FEB 2023 TO JAN 2025- OUD AL EMARAT PERFUME-
JBR, DUBAI
upon request
Providing informationabout the products orservices offered by the organization. Updating visitor records and necessary information in the system. Providing administrative support to other employees as needed. Understand customer preferences and recommend appropriate fragrances based on their tastes and needs.
Maintain an organized and visually appealing store layout, including product displays and stock levels.
Process sales transactions accurately and efficiently using the point-of-sale system. Understand customer preferences andrecommend appropriatefragrances based on their tastes and needs.
Maintain an organized and visually appealing store layout, including product displays and stock levels.
Process sales transactions accurately and efficiently using the point-of-sale system. Assessing theworkperformanceoftheteam employees. Training and on boarding new hires to make sure they understand their roles. Setting goals for workers and making sure they comply with the company’s plans and vision. Reporting performance records and evaluations to the HR and senior management.
CONTACT
LANGUAGES
REFERENCES
Russian
SALES ASSOCIATE
STORE SUPERVISOR
Assessing the work performance of the team employees. Training and on boarding new hires to make sure they understand their roles. Setting goals for workers and making sure they comply with the company’s plans and vision. Reporting performance records and evaluations to the HR and senior management.
Sets annualsales goals for the companyand works towardsachieving them with assistance of the salesmanagers and sales associates. Setting up the strategy to find new prospects and sales leadsand converting them into paid customers. Continuously updating the CRM database and meeting sales targets.
Responsible for planning and building displays that maximize impact on a day to day basis. Moves equipment, create signage, arrangesthe lighting and work closelywith the suppliers – all while maintaining close connections at a wider retail level such as negotiating prices or discussing marketing strategies.
Creating appealing and eye-catching visual displays that will lead the customers to the entire store. Producing window displays, signs and interior displays, floor plans and special promotions displays.
2014- 2016
ALLIANZ, Egypt
SALES CONSULTANT
2008- 2011 PUMA, EGYPT
SALES EXECUTIVE
2013- 2014 MANGO,Egypt
VISUAL MERCHANDISER
2011- 2012 CALVIN KLEIN, EGYPT
ASSISTANT VISUALMERCHANDISER
2003 - 2007 Bachelor of Management Information
Systems .
MOKATTAM ACADEMY
EDUCATION
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