Customer Service Data Entry

Shannon Crawford

*******@*******************.*** +1-531-***-**** Authorized to work in the US

Professional Summary

Highly experienced customer service and administrative professional with 27 years of success in client relations, travel coordination, and operational support. Skilled at resolving complex inquiries, improving customer satisfaction, and managing administrative processes efficiently. Adept at remote work, leveraging communication and organizational skills to deliver exceptional service in virtual environments.

Core Competencies

• Remote customer support & virtual assistance

• Problem-solving & conflict resolution

• Travel planning & coordination

• Billing, invoicing, and cash application

• Data entry & database management

• Multi-channel communication: phone, email, chat

• Team coordination & process improvement

Professional Experience

Patient Customer Service Representative – Revco Solutions, Omaha, NE Dec 2024 – Present

• Provided empathetic support to patients via phone and email, addressing inquiries, billing, and insurance concerns.

• Assisted patients with understanding medical procedures and services, ensuring clarity and satisfaction.

• Maintained accurate records of all interactions in company systems to support compliance and reporting.

Guest Services Associate (Remote) – Hyatt Oct 2020 – Nov 2024

• Managed inbound guest inquiries and reservations, resolving issues promptly to ensure positive experiences.

• Responded to emails and calls with accuracy and professionalism, enhancing overall guest satisfaction.

• Investigated and resolved billing inquiries using multiple internal systems, maintaining accuracy and efficiency.

Travel Sales Professional (Remote) – World Travel Holdings Oct 2017 – Aug 2020

• Provided personalized travel solutions and guidance, coordinating with vendors to accommodate special requests.

• Resolved customer complaints and inquiries with empathy, building trust and loyalty.

• Delivered comprehensive product information to enable informed customer decisions.

Agent/Office Manager – Take A Break Travel Group, VA Oct 2015 – Jun 2018

• Coordinated client travel itineraries and managed onboarding for new team members.

• Oversaw financial processes, including invoice preparation and monthly reporting, ensuring accuracy and compliance.

Cash Application Specialist – Randstad Staffing, Norfolk, VA May 2015 – Sep 2015

• Applied and reconciled payments across multiple accounts, resolving discrepancies and maintaining accurate financial records. Administrative Assistant – Express Professionals, VA Apr 2014 – Mar 2015

• Responded to client inquiries via phone and email, providing accurate information and quotes.

• Processed transactions including invoicing, cash application, and monthly statement generation.

Additional Experience:

• Accounts Receivable (S&K Sales Company, United Property Associates, BCT)

• Claims Processing (Argus Service Corp)

• Account Executive (Advance Funding Corporation)

• Call Center Supervisor (Eastern Research Services)

• Sales Representative (Signature Group / Tele)

Education

• High School Diploma or GED

• Some College Coursework

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