Customer Service Data Entry

Janel Botello

Henderson, NV, *****

**************@*****.***

OBJECTIVE

I am a hard-working, quick-learning individual with experience in various fields, such as customer service, sales and marketing, account management, and administration. All of which have provided me the opportunity to build a wide variety of skills, and prove myself both as a team player, and managing tasks alone. My roles have given me a great appreciation for organization, being helpful and informative, following procedures thoroughly, and creating a positive working environment. I am a dedicated worker and would love the opportunity to be a beneficial addition to your team.

SKILLS

● Customer Service

● Effective Communication

● Sales/Marketing

● Conducting Interviews

● Creative Problem Solving

● Client Relations

● Visual Composition

● Design

● Data Entry

● Microsoft Outlook

● Microsoft Word

● Google Sheets

● Google Calendar

● Email Etiquette

● Canva

● Social Media Management

EXPERIENCE

Eclipse California, Anaheim CA / Royal Roots Ent., Inc., Las Vegas NV - Sales/Marketing Rep, Account Manager & Administrator, Recruiter August 21st 2024, Promoted February 1st 2025 - May 1st 2025

● Learned and implemented sales skills and systems.

● Memorized product knowledge and pitch scripting for multiple products/services

● Introduced products/services to customers while actively listening to their needs to help find a solution to their problem.

● Team built, taught, and trained.

● Taught product knowledge and sales skills, as well as lessons on mentality and mindset.

● Conducted in person interviews to bring new hires onto my team.

● Expanded out into a new market in Las Vegas to build a new office for our client.

● Followed compliance to respect our clients and keep them happy.

● Conducted 5-10 person preliminary interviews over Zoom, and solo follow up interviews in-person.

1

Janel Botello

Henderson, NV, 89002

**************@*****.***

● Handled a calendar of up to 30 Zoom interviews daily.

● Qualified and disqualified candidates through various questions throughout the interview process.

● Selected candidates to offer entry level positions based on qualifications and characteristics that aligned with company culture/mission.

● Conducted onboarding/orientation procedures with up to four candidates at a time.

● Navigated systems such as Docusign, Ownerville, and Sterling for candidate onboarding.

● Worked with members of various teams to move the onboarding process along smoothly.

● Created organizational documents using Google Sheets to keep track of candidate onboarding status/progress.

Mr. Jack O Lanterns Pumpkins, Torrance CA - Cashier, Front Office, Set-Up/Clean-Up September 27th 2023 - October 31st 2023

● Set up merchandise displays, activity areas, and pumpkins in patch.

● Provided a warm welcome and run down of patch procedures and pricing to customers.

● Used Shopify POS system to checkout customers using cash, credit, and mobile payment.

● Learned pricing based on estimated size of product (pumpkins).

● Handled money drops throughout shift, and balanced drawer at EOD. Taylor’s Ol’ Fashioned Market, Sierra Madre CA - Cashier, Stocker, Deli March 1st 2023 - August 30th 2023

● Provided a welcoming environment and interactions with customers in the store.

● Used POS system cash register to checkout customers using cash, credit card, checks, or mobile payment.

● Bagged groceries, and helped customers to their cars when needed.

● Stocked shelves and freezers, rotating items by expiration date.

● Conducted EOD clean up, such as sweeping, vacuuming, wiping down counters and registers, bringing in signage and carts from parking lots etc.

● Closed out POS systems at EOD and balanced drawers using multi-counting machine. 2

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