Peer Support Front Desk

Nick Sothers

816-***-**** **** NE **th St, Kansas City Mo 64116

PROFESSIONAL SUMMARY

Experienced in supporting individuals in recovery, drawing on lived experience to provide guidance, encouragement, and practical tools for personal growth. Skilled in facilitating groups, one-on-one support, and connecting people to resources, with experience in nonprofit and faith-based settings. Committed to fostering safe, empowering environments where individuals can overcome challenges and thrive. CERTIFICATION

Certified Peer Support Specialist – Cert. #19385

Medication Technician Certificate # 600020816 Ex. Sep,12th 2026 CORE QUALIFICATIONS

● Peer support, group facilitation, and individualized client care.

● Ability to work independently while maintaining a team-focused mindset.

● Strong organizational skills; accurate AP/AR record keeping.

● Experienced in safety leadership and OSHA compliance enforcement.

● Skilled in conflict resolution and crisis intervention.

● Proficient in Microsoft Word, Excel, and PowerPoint.

● Forklift operation and inventory management.

● Commitment to nonprofit and faith-based service work. PROFESSIONAL EXPERIENCE

Heartland CBC – Kansas City, MO

Recovery Tech March 2025 – Present

● Manage front desk operations, greeting and assisting community members with professionalism and compassion.

● Provide individualized support to clients, assessing needs and connecting them to internal and external resources.

● Facilitate recovery-focused group sessions, fostering open discussion, mutual respect, and peer encouragement.

● Assist clients in navigating program requirements, helping them set and achieve short- and long-term goals.

● Maintain accurate and timely client records in accordance with organizational and compliance standards.

● Collaborate with team members to address client concerns, ensuring a safe, respectful, and supportive environment.

● Actively contribute to the mission of Heartland CBC by promoting recovery, self-sufficiency, and positive life change.

Salvation Army Prospect Corps – Kansas City, MO

Front Desk & Ministry Support January 2025 – March 2025

● Managed front desk operations, serving as the first point of contact for community members and visitors.

● Assisted individuals with accessing resources, referrals, and services tailored to their unique needs.

● Supported ministry programs by engaging with clients in a faith-based, encouraging, and non-judgmental manner.

● Coordinated with staff to ensure smooth daily operations and timely resolution of client concerns.

● Maintained a welcoming and organized environment for both clients and volunteers. Salvation Army Adult Rehabilitation Center (ARC) – Kansas City, MO Program Participant / Peer Support Volunteer September 2023 – December 2024

● Successfully completed recovery program (March 31, 2024 & December 29, 2024) and became a Salvation Army Soldier (March 24, 2024).

● Managed linen room operations, ensuring consistent availability of clean bedding and hygiene supplies for all residents.

● Oriented and mentored new program participants, explaining rules and expectations while offering guidance and support.

● Provided peer encouragement by sharing personal experience, strength, and hope to inspire others in recovery.

● Assisted with various program needs, remaining available to serve residents at all hours.

● Maintained a structured, organized environment in compliance with program standards. PROFESSIONAL DEVELOPMENT

● Engaged in intensive personal and professional growth during a transitional period, overcoming challenges related to incarceration and homelessness.

● Completed structured recovery programs with a focus on accountability, leadership, and peer mentorship.

● Developed strong skills in group facilitation, conflict resolution, and client support.

● Served in volunteer leadership roles within nonprofit and faith-based settings, demonstrating resilience, reliability, and commitment to service.

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