Customer Service Social Media
Resume:
Juan Luis Ramírez Barrantes
Wildwood Crest NJ 08260
Phone: +1-640-***-****
E-mail: **********@*****.***
Objective:
Seeking for a position in to order to obtain professional growth Abilities:
Bilingual English-Spanish
Focused on objectives
Open minded and willing to learn
Computer skills
Outgoing personality and working well in team environment
Driver's license C2 & B3
Employment History
2022 – 2024 Costa Rica Recovery
House Coordinator
Coordinate and assign work to unionized hourly staff and facilitate communication between residents and staff. Coordinate and schedule appointments and activities for residents and supervise household staff, including training.
2020 – 2022 Clear Nexus
Loan Agent
Loan Agent to evaluate, authorize approval or deny loan applications for customer. Act as liaison between customers and financial institution and help qualified applicants acquire loans in a timely manner. Evaluate credit worthiness by processing loan applications and documentation within specified limits.
2021 – 2020 Sportsbook Agent
Sales & Customer service
Agents Assists guests who wish to place bets on sporting events and need technicalsupport. Communicate with guests via the phone, email, and through social media channels answering questions and troubleshooting technical issues.
2018 – 2018 CSS Corp
Tech Support
Networking issues on the LAN, phone equipment and connections, ATA configurations, dialing plans, as well as problems occurring on the Internet. Add to thisarray wireless routers and bridges, NAT translation issues, firewalls, T1's, DSL and cable modems, and ISP connections. Identify the problem first, and from there take logical steps to limit the possibilities causing the problem. Process of limiting the factors until the issue stops occurring. 2017 - 2018 Hotel Vista Golfo
Sales & Management
Management, sales, reception and customer service. Organize and Planning: Tours, Staff, Equipment for tours, times frame, projecting goals and objectives, Forecast of the hotel, economic resources. Managemeetings to execute agreements with different institutions, resulting in sales of hotelservices. Booking through technological tools (E-Commerce) 2013 - 2017 N3 Results
Sales Cloud Solutions
Generate new business opportunities as a Business Development Representative forLATAM New Markets and Caribbean for Small Business and Corporate accounts based on the B.A.N.T. criteria Budget - Authority - Need and Time, depend of the project, work with the BDM Business - Decision – Maker. Expand profitability with cloud models: SQL, Dynamics Solutions
"CRM & ERP", Office 365, SharePoint, Azure,Windows Server and different solutions from Microsoft. Create a business opportunity and monitoring and development. Other duties: Forecast, contact Partner to make hand off according with customer need, receive compliance for licensing process, log customer into Microsoft web to get benefit from training center. CSP Cloud Solutions Provider. A quarter three-month period reviews the balance of the close revenue for the opportunities created with effectively up to 20 and 40% in my prospects. 2013 – 2013 Clear View
Collections and Customer Service
Receiving calls to take payments, explain how to apply the amount of the payment, principal, finance fee, when will be the next payment period, if the customer is not ableto make the payment, assist him/ her to make a payment arrangement, doing this for eleven lenders/ stores, working with tdc.com and CRM system, databases.
Reason for leaving: accounts closed
Education
2016 Sales Specialist for Office 365
Azure Sales Specialist
Windows and Devices Sales
2007 Centro Cultural Costarricense Norteamericano CCCN
Conversational English, Program: Speak Plus
2005 Foreign Trade seminar
1994 High School
1993 Mecánica Naval Instituto Nacional de Aprendizaje
References available upon request.
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