Customer Service High School

Christopher Santalucia ** (Main St. Picture Rocks, Pa

570-***-****

christopherksantalucia@gmai

l.com

EXPERIENCE

Shockbyte,Remote —User Support

March 2016 - February 2018

• Engage with partners in the industry,

• Remotely diagnose and resolve unique problems associated with servers and console logs.

• Document entire troubleshooting process and resolution during each incident

• Document procedures and best practices into Knowledge Bases for available resources

• Handle user related issues and frequently asked questions Unique Industries, —Label Clerk

March 2025 - Current

Working as a team

Print Labels

Quality Assurance

Make a good product

Time Management

Dominos,—ShiftManager

August 2022 -Febuary 2023

Manage product consistency

Ensure customers are satisfi

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EDUCATION

Jersey Shore Area High School, Jersey Shore, PA — High school Diploma

August 2013 - Febuary 2016

General education

HS architecture

HS Computer Science

General Math, science, English, and History

Computer skills and Customer Service

Red Rock Job Corps, Drums, PA — Office Administration Diploma

Febuary 2016 - August 2016

Administrative Assistance

Keyboard, and Typing

OPAC certifications

Basic It analysis

Computer Skills

Computer Science

Customer service certfificate

Luzerne County Community College, Nanticoke, Pa — Hotel and Business Management

August 2018 - June 2020

Hotel and Business Management

Accounting and Finance

Administrative work

Contact this candidate