Customer Service Engagement

Ian McGee

Email: *******@*****.*** Ph: 214-***-****

Skills

● Excellent communication skills, both verbal and written

● Strong leadership and management skills

● Customer-focused approach with a passion for delivering exceptional service

● Strong problem-solving and analytical skills

● Proficient in Microsoft Office, Adobe Premium Pro Professional Experience

Filtered Coffee 2023 - present

Lead Barista/Cafe Trainer

● Greet and interact with customers to determine their needs and preferences; cater and handle all customer requests and needs

● Deliver exemplary customer service to all patrons, creating and developing memorable and exciting interactions through personal relationship building

● Resolve customer concerns/complaints while maintaining exceptional customer service

● Manage inventory levels while on shift, ensure cafe is always stocked and ready for the day’s business

● Assist with community events through marketing, planning, and execution to increase customer engagement and brand awareness

● Assist store management and ownership to implement new daily procedures and execute procedures with team members

Fiction Coffee 2021 - 2023

Cafe Manager

● Greeted and interacted with customers to determine their needs and preferences; provided tours of the cafe, highlighting features and benefits.

● Delivered exemplary customer service to all patrons, creating and developing meaningful and memorable experiences through personal relationship building.

● Managed inventory levels, ensuring the cafe was always well-stocked and ready for new customers.

● Assisted with community marketing activities and events to increase customer engagement and brand awareness.

● Resolved customer concerns and requests while delivering outstanding service; followed up on service requests to ensure satisfaction.

● Developed and implemented strategies to maximize occupancy and customer retention, increasing cafe visits and boosting online engagement.

● Assisted in inspections to ensure the cafe was immaculate and ready for new customers. White Rhino 2014 - 2021

Cafe Manager

● Managed daily operations, including inventory management, staff scheduling, and cash handling.

● Interviewed and screened prospective employees, ensuring they met company standards and guidelines.

● Provided exceptional customer service by ensuring a welcoming and comfortable environment for customers.

● Trained and mentored staff to improve their service skills and knowledge of products.

● Developed and implemented marketing strategies to increase sales and promote brand awareness.

● Secured deposits and handled financial transactions accurately.

● Assisted in managing and executing special projects and assignments, ensuring they were completed on time and within budget.

● Conducted market surveys and maintained an awareness of competitors, industry, and market trends.

● Communicated company policies to staff and ensured compliance. Education

Christ for the Nations Institute

B.S. in Christian Studies

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