Account Executive Customer Service
Resume:
JUNE
SCOTT
*********@*******.***
Maricopa, Az 85138
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 20 staff members.
Achieved Top Ten awards by completing Company's Goal with accuracy and efficiency. "President's Club"
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Nielsen Media - Account Executive
Remote • 12/2017 - Current
Insight Technology - Account Executive
Tempe, AZ • 08/2014 - 04/2016
Cash Call Mortgage - QC Analyst II Mortgage
Anaheim, CA • 12/2012 - 03/2013
WORK HISTORY
Built and strengthened relationships with new and existing accounts to drive revenue growth.
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Qualified leads, built relationships and executed sales strategies to drive new business.
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• Executed successful sales strategies to convert leads into customers. Resolved issues promptly to drive satisfaction and enhance customer service.
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• Collaborated with internal teams to develop account strategy.
• Managed sales cycle to maintain solid customer base. Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
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Managed customer service inquiries and complaints for customer satisfaction.
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Responded to customer issues and resolved complaints by leveraging expert knowledge.
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Analyzed customer feedback to identify areas of improvement in online shopping experience.
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Improved monthly sales with successful marketing, sales and customer relations approaches.
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Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
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SKILLS
Microsoft Office Suite, Excellent
Communications and Problem
Solving.
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• Certification: Arizona Notary
Verbal and Written
Communication
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• Prospecting and Cold Calling
• Account Management
• Strategic Selling
• Order Management
• Goals and Performance
• Service Coordination
Some College
Los Angeles, CA • 05/1972
High School Diploma
EDUCATION
CERTIFICATIONS
Licensed Notary - 04/2017-
04/2024
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Bank Of America - WorkFlow-Coordinator
Woodland Hills, CA • 01/2008 - 12/2012
New Century Mortgage - Wholesale Account Executive Woodland Hills, CA • 02/2000 - 07/2007
Developed and maintained quality assurance procedure documentation.
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Created and revised procedures, checklists and job aids to reduce errors.
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• Defined and implemented quality initiatives to reduce risk. Participated in departmental meetings to establish short- and long-term strategy.
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Developed training materials, SOPs and work instructions to supplement new team member onboarding.
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Facilitated team productivity by providing strong leadership and surmounting challenges.
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Tested merger and liquidation procedures to streamline overall workflows with risk management and technical departments.
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Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
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• Managed teams and delegated training and development. Communicated with team members to enforce deadlines and quality standards.
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Responded to State and Federal Officials regarding status of Foreclosure claims unresolved.
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Liaised with operations team to drive continuous improvement in wholesale program.
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Traveled throughout assigned territory to visit current brokers and prospect for new business.
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Managed sales pipeline and closing ratio to keep leads current and on track.
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Fostered long-term relationships with customers to earn repeat business and encourage referrals.
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Investigated and resolved customer issues and complaints to retain customer business and preserve relationships.
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Established goals and objectives to promote planning and measure performance.
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