Data Entry Project Manager

LYDIA COTA

Seattle / Tacoma, WA 602-***-**** *******@***.*** www.linkedin.com/in/lydiacota

EXECUTIVE SUMMARY

Strategic Leader Certified Project Manager (PMP) Lean Six Sigma Black Belt (LSSBB) Accomplished leader with nearly two decades of experience driving enterprise transformation, project and program management, and analytics strategy across government, nonprofit, and private sectors. Recognized for building insight-driven organizations that leverage data, visualization, and customer feedback to advance mission outcomes, strengthen trust, and deliver measurable results. Adept at guiding large, complex programs and establishing PMOs that unify Voice of the Customer

(VoC), performance measurement, and experimentation frameworks into enterprise strategy. Trusted advisor to executives and boards, with a proven ability to influence decisions, optimize customer experience, and build high-performing, mission- focused teams.

CORE STRENGTHS

● Executive Leadership & Strategic Planning: Proven success guiding organizational growth, governance, and sustainability with a focus on mission-driven impact. Skilled in aligning PMO, portfolio, and program strategies with enterprise goals.

● PMO & Project/Program Management: Expertise in establishing and scaling Project Management Offices, managing complex projects and programs, and delivering results on time, on budget, and within scope. PMP-certified with experience mentoring project teams and setting standards for operational excellence.

● Enterprise Performance & Analytics: Skilled in KPI dashboards, data visualization, geospatial analytics, and performance measurement frameworks to inform decision-making and track impact.

● Lean Six Sigma & Continuous Improvement: Certified Black Belt with advanced skills in process optimization, CPI, PMO development, and operational excellence.

● Organizational Change & Transformation: Driving adoption of Agile, Lean, Six Sigma, and Change Management methodologies to align people, processes, and technology.

● Voice of the Customer & Stakeholder Engagement: Embedding survivor, community, and customer feedback into strategy, services, and executive decision-making. Builds trusted partnerships across sectors, including law enforcement, nonprofits, and community networks.

● Financial Stewardship & Governance: Skilled in budgeting, grant compliance, cost recovery, and securing diversified funding streams.

● Team Leadership & Development: Experienced in leading cross-functional teams, mentoring staff, and cultivating high- performing, innovative cultures.

EDUCATION & CERTIFICATIONS

Bachelor of Science, Business Management UoP

Lean Six Sigma Black Belt SSGI

Project Management Professional (PMP) PMI

Certified Lean Practitioner (CLP) SSGI

Agile Certified Professional (ACP) PMI

Scrum Master (Discipline Agile)

PROFESSIONAL EXPERIENCE

Executive Director Building Hope (WA) – Seattle, WA 2023 – Present Provide visionary leadership and strategic direction, guiding organizational growth, governance, and sustainability. Designed and executed an enterprise performance framework with KPI dashboards and data visualization to improve transparency and accountability. Embedded Voice of the Customer (VoC) programs, ensuring survivor and community perspectives shape services and executive decision-making. Directed financial stewardship, grants, and compliance, applying Lean Six Sigma to streamline operations and enhance audit readiness. Established secure governance systems enabling multi-state expansion while safeguarding survivor confidentiality. Built and scaled a PMO infrastructure, mentoring staff on project management practices and tools to improve efficiency and collaboration. Cultivated cross-sector partnerships to expand reach and improve LYDIA COTA

Seattle / Tacoma, WA 602-***-**** *******@***.*** www.linkedin.com/in/lydiacota victim outcomes. Oversaw a lean, high-performing team, driving a culture of accountability and measurable impact, while securing diversified funding streams.

Director of Operations Centro Cultural Mexicano – Redmond, WA 05/2024 – 10/2024 Directed operations, finance, and strategy for a regional nonprofit serving thousands annually. Streamlined financial processes, automated reporting, and enhanced transparency using Lean Six Sigma. Designed and implemented performance frameworks with dashboards, KPIs, and data visualization to strengthen funding outcomes and decision-making. Developed and led a centralized PMO, creating project management tools, standardized templates, and budgets to improve visibility, governance, and collaboration. Mentored staff on project management practices and PMO utilization, fostering accountability and skill development. Restored community trust after a security breach by directing data protection and compliance programs. Directed culturally responsive workshops, volunteer programs, and events using Lean principles to optimize delivery.

Planning & Program Manager Live Event Sports & Event Broadcast, NEP Group – Pittsburgh, PA 08/2021 – 03/2022 Managed a global portfolio of 16 program components for music tours, esports, and international sports events. Served as central liaison for cross-functional teams, ensuring seamless coordination and timely execution. Built foundational PMO processes, governance structures, and standardized project management templates and tools to align initiatives with strategic objectives. Mentored junior project managers on Lean Six Sigma, SAFe, project management methodologies, and practical use of PM tools, fostering team capability and leadership growth. Designed and managed detailed project roadmaps, timelines, and budgets, ensuring efficiency and on-time delivery. Led BI initiatives, developing dashboards that supported data-driven decision-making.

Senior IT Events Program Manager Activision Blizzard King – Irvine, CA 11/2019 – 05/2021 Directed cross-functional teams in live esports broadcast events, overseeing IT and network infrastructure deployments. Developed event playbooks, standardized PM templates, project management tools, risk management strategies, and roadmaps to ensure technical readiness and quality. Managed vendor relationships and contracts, coordinating stakeholders to align operations with event objectives. Mentored team members on project management practices and PM tool utilization. Implemented process automation to improve technical efficiency and reduce manual workload. Operational Excellence Portfolio Project Manager City of Phoenix – Phoenix, AZ 07/2017 – 11/2019 Delivered Lean Six Sigma consulting across departments, leading system optimization initiatives that enhanced operational performance and reduced variability. Led process re-engineering using DMAIC, DFSS, and VSM, recovering substantial FTE hours. Designed BI dashboards and KPIs to support data-driven decision-making and cost recovery. Streamlined procurement processes, reallocating millions in encumbered funds. Directed divisional projects using Lean tools including Kaizen, Kanban, SIPOC, BPM, and RCA. Developed project burn/spend-down estimates and budget projections to support fiscal accountability. Partnered with Security and Facilities teams to implement physical security and policy improvements. IT Systems Section Manager (Director Level) State of Arizona DES – Phoenix, AZ 01/2003 – 07/2017 Led 60+ cross-functional IT and operational staff in enterprise system implementations, mainframe maintenance, BI, and data analytics initiatives. Optimized delivery using Lean Six Sigma, driving measurable business performance improvements. Designed KPIs and dashboards for real-time monitoring, cost reduction, and data-informed decision-making. Directed process re-engineering initiatives, recovering thousands of FTE hours. Championed data-driven decision-making through Lean Six Sigma training, coaching, and BI adoption. Built and led a cross-functional PMO, establishing standardized templates, PMIS tools, and project methodologies, while mentoring and training staff to improve delivery consistency, strategic alignment, and team capability.

Contact this candidate