Customer Service High School
Resume:
Hello
I’m Hope Padilla
North Las Vegas
*************.**@*****.***
Skills
● Staff Training
● Client Support
● Team Check In
● Work Planning
● Leadership
● Issue Resolution
● Goal Setting
● Analytical Thinking
● Teamwork and Collaboration
● Cash Handling
● Customer Service
● Managing Schedules
● Coordinating Appointments
Experience
El Pollo Loco / Shift Leader
November 2024 - Present
Experienced team member at El Pollo Loco with strong skills in customer service, cash handling, and staff training. Proven ability to manage inventory efficiently, resolve customer concerns with professionalism, and maintain a fast-paced work environment. Recognized for reliability, teamwork, and ensuring smooth daily operations.
Rock Strategic / Team Leader
August 2017 - Present
Dynamic and results-driven professional with extensive experience in training and supporting new employees, with a strong focus on maximizing operational efficiency and enhancing team performance. Proven track record in delegating daily tasks effectively to ensure smooth operations and high productivity. Skilled in motivating team members to achieve exceptional customer satisfaction while maintaining rigorous food safety standards. Adept at conducting comprehensive food safety checkpoints and ensuring that safe food practices are consistently upheld throughout all shifts. Committed to fostering a collaborative work environment and driving continuous improvement in service quality.
Las Vegas Criminal Defense / Client Relations Specialist October 2023 - June 2024
Experienced administrative professional skilled in managing multiple phone lines and handling a high volume of calls with efficiency. Adept at providing clear and accurate descriptions of court 2
processes to clients, ensuring they are well-informed and confident throughout their legal journey. Proficient in setting up detailed profiles for new clients, facilitating a smooth onboarding experience. Additionally, experienced in establishing and managing payment plans to accommodate client needs and streamline financial processes.
Education
Legacy High School/ High School Diploma
August 2016 - june 2020, North Las Vegas
My High School years consisted of English Honors, College Prep Math, Art classes, and Avid. College of Southern Nevada
August 2021- June 2024, North Las Vegas
Majored in Humanities and Communication
Certificates
Notary Public
January 2024 - Present
Food Handlers Safety Training Card
January 2018 - Present
ServSafe
January 2021 - Present
Summary
Highly motivated and reliable professional with a strong work ethic and a proven ability to follow procedures and protocols meticulously. Known for punctuality and a proactive approach to tackling challenges. Demonstrates exceptional adaptability in dynamic environments and consistently delivers outstanding customer service. Committed to maintaining high standards and continuously improving performance while fostering positive interactions with clients and colleagues.
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