Customer Service Quality Assurance
Resume:
Renee Henderson
Amazon driver AAE
Hazel Park, MI
*************@*****.***
Several years of customer service experience; experienced in housekeeping, mail delivery, and nursing; proven track record to meet or exceed organizational goals; effectively works with diverse groups of people; implements quality assurance measures; evaluates corrective and preventive action effectiveness; willing to travel; work hours flexible to meet organization needs; strong ability to identify project requirements, accomplishes program goals and objectives in spite of financial or resource constraints; committed to continuous process improvement. Work Experience
RCA Rural Carrier Associate
POST OFFICE USPS - Macomb, MI
April 2017 to Present
* Delivers packages and mail to businesses and people in towns, cities, and rural areas.
* Set up a route and deliver mail six days a week on route.
* Place packages and letters in mailbox and secure with mailbox flap.
* Secure many envelopes or parcels with a rubber band. Mail Carrier
ADECCO - Orlando, FL
October 2015 to April 2017
* Delivered packages and mail to businesses and people in towns, cities, and rural areas.
* Set up a route and deliver mail six days a week on route.
* Place packages and letters in mailbox and secure with mailbox flap.
* Secured many envelopes or parcels with a rubber band.
* Retrieved outgoing mail from boxes.
EMPLOYMENT GAP SEPTEMBER 2014- OCTOBER 2015: MOVED TO A DIFFERENT STATE Warehouse Assistant
ADECCO - Orlando, FL
June 2015 to April 2017
* Managed in-store inventory system, ensuring all items are correctly ordered, documented and stored.
* Performed annual, monthly and weekly cycle counts and stock takes as requested.
* Managed of orders and receipts.
* Ensured that physical storage and security is adequate for each item. Housekeeper/Office Assistant
LUTHERAN SOCIAL SERVICES OF MICHIGAN - Detroit, MI May 2014 to September 2014
* Performed a variety of cleaning activities such as sweeping, mopping, dusting and polishing.
* Protected equipment and make sure there are no inadequacies.
* Notified superiors on any damages, deficits and disturbances.
* Organized office and assist associates in ways that optimize procedures.
* Sorted and distributed communications in a timely manner.
* Created and updated records ensuring accuracy and validity of information.
* Scheduled and planned meetings and appointments. Housekeeper
THE ATHENUM HOTEL - Detroit, MI
August 2011 to December 2011
* Positively approached sales opportunities in order to maximize hotels revenue and exceed budgeted targets.
* Dealt with reasonable complaints/requests with professionalism and patience.
* Checked stocking levels of all consumables and replace when appropriate.
* Adhered strictly to rules regarding health and safety and be aware of any company-related practices.
* Ensured all rooms are cared for and inspected according to standards.
* Protected equipment and making sure there are no inadequacies. Certified Nurse Assistant
INDIGO MANOR - Daytona Beach, FL
May 2009 to December 2009
* Provided patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
* Provided for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
* Provided adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints. Cashier
Daytona Beach, FL
August 2008 to July 2009
* Provided prompt and friendly service to customers in a way that will exceed customer expectations and ensure customer satisfaction.
* Followed procedures to prepare food products for customers, maintaining the highest level of product quality and cleanliness.
* Cleaned and sanitized all food preparation area, storage areas, including interior and exterior of restaurant, equipment, and utensils.
Certified Nurse Assistant
EAGLES WATCH - Daytona Beach, FL
September 2008 to May 2009
• Assisted residents with performing basic tasks such as eating, dressing and toileting when necessary.
• Respond immediately to calls from patients for assistance or treatment and alert medical staff to pending emergency situations.
• Encouraged all residents to get exercise and participate in scheduled activities
• Engaged in housekeeping tasks such as replacing linens on beds, cleaning patient rooms and removing and replacing trash bags.
Housekeeper
WYNDAM OCEANWALK - Daytona Beach, FL
June 2007 to January 2009
* Implemented the consistent delivery of superior customer service.
* Ensured that the department creates a professional impression to customers and team members.
* Positively approached sales opportunities in order to maximize hotels revenue and exceed budgeted targets.
Education
High School Diploma
Denby High School
2007
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