Customer Service Chat Support

Latiesha Anthony

Houston, TX ***** 346-***-**** ***********@*****.***

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PROFESSIONAL

SUMMARY

I am a very friendly person who loves to help others. I have nine years experience in the customer service industry and I love it! I enjoy gaining new skills under my belt and my prior experience in this industry I feel will be an attribute in your company. I have experience in dealing with upset customers and have great empathizing skills. I strive in making sure my customers are happy and will do whatever it takes to make sure I deliver great customer service and do my job correctly. I am a team player, and fast learner with experience in remote chat support and taking incoming calls in a call center setting and I have prior work from home experience. Thanks for taking the time to read my resume, hope to hear from you soon

SKILLS • Typing skills

• Problem solving skills

• Communication skills

• Two screen monitors usage

• Data entry skills

• Technology skills

• Multitasking skills

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 09/2024 to CURRENT Manhattan Life Insurance 1381 Northwest Freeway, Houston TX, 77048 Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information. Also speaking with providers providing information about patients insurance, status on claims, sending EOB's and Fax backs.

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HARRIS COUNTY TOLLWAY 08/2023 to 08/2024

ChaseSource Houston, TX

Taking incoming calls assisting customers with their EZ Tag accounts. Job duties includes processing payments, adding vehicles to accounts, sending emails for collections, answering customer complaints and concerns, assisting with directions.

CUSTOMER SERVICE REMOTE AGENT 08/2022 to 08/2023

L A

Fiserv Remote

Taking incoming calls for apple loan services and global leasing department

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Answering customer questions and concerns about their payments/accounts

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• Direct customers to the correct department

• Escalating certain issues

• Processing credit/debit card payments

• Processing refunds

Answering questions and concerns about leasing credit card machine equipment

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• Taking incoming calls from clients/business consultants/banktellers Processing payments, refunds, process claims for stolen/missing equipment

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• Send escalation tickets to supervisor

CHAT SUPPORT AGENT 09/2020 to 08/2022

Kelly Connect

• Live chat support for Apple tech department

Assist customers with tech support related to their iphone/ipad/mac computer

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• Scheduling in store service appointments

• Checking status of service

• Answering customer questions and concerns

• Directing customers to the correct department

• Escalating claims

• Providing steps to customer on how to fix their iphone/ipad issue SERVICE/DELIVERY AGENT 05/2015 to 08/2020

Conns Homeplus

• Taking incoming calls from customers/delivery drivers/technicians Schedule technicians agents to service broken home appliances, furniture, TV's etc

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• Scheduling/cancel/reschedule delivery dates for delivery home appliances Sending zendesk tickets and claims for broken furniture/appliances

/missing items

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• Answering concerns and questions about delivery or service

• Escalating calls

CASHIER 09/2013 to 05/2015

Walmart

• Cash/Credit card transactions

• Upsaling walmart cards

• Answering customer concerns and questions

• Bagging groceries

• Counting register at the end of shift

EDUCATION Associates Degree Nursing 10/2013

Blinn College, Colleget Station, Texas

High School Diploma Diploma 06/2012

Dekaney High School, Houston, Texas

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