Customer Service Representative
Resume:
Shannon Gouge
Bluefield, WV *****
*****************@*****.***
Professional Summary
I am seeking a WFH position with a company that will require me to utilize my skills and abilities and provide me the opportunity to enhance them.
Authorized to work in the US for any employer
Willing to relocate to: Remote
Work Experience
CSR - Customer Service Representative
Lincare/American HomePatient-Remote
May 2024 to Present
Answering the calls that come in for the Lincare centers all across the United States Provide excellent customer service for all patients that need help getting their equipment to work properly. Provide life sustaining care as well as placing orders for oxygen tanks and supplies as well as cpap supplies and make travel arrangements for patients going out of town that need to utilize a different Lincare center for their oxygen needs. Provide care for patients who are unhappy with their services and families who have lost their loved ones that need equipment picked up. Customer Service Representative
ResultsCX-Remote
October 2023 to January 2024
Answered calls from members about extra benefits for Medicare and assisted them in utilizing the benefits
Pledge/Sales Associate
FLS Connect-Bluefield, WV
March 2021 to August 2021
Called members of the republican party to ask for pledges/donations for the RNC and other supporters of the Republican Party.
CSR - Customer Service Representative Work From Home Amazon.com Amazon-Welch, WV
October 2016 to May 2017
Customer Service Representative
Customer Service Representative
- Assisted customers over the phone with any issues with the website, their account, or orders. Also worked in logistics assisting drivers on any issues they might have had on getting the package delivered to the customer and ensuring packages are delivered successfully. Grill Opener/Cook - Open Grill
McDonalds-Welch, WV
cook all breakfast foods, prepare sandwiches, stock coolers, bread products and burger toppings, also stock the walk-in cooler. Prepare gravy and mix the onions. Working part-time while attending vocational school.
Mechel Bluestone Coal Keystone, WV
Scalehouse Operator - Weighed trucks entering and exiting the plant and entered weights into the operating system, keeping track of all coal dumped at the mines and hauled from the mines. Mulberry Personnel Statesville, NC Administrative Assistant/Dispatcher- Performed all administrative duties, payable and receivable, completed purchase orders, provided customer service and support, dispatched tractor-trailers cross country and created their weekly schedules. Administrative Assistant
State of WV Department of Highways-Welch, WV
Performed administrative office/clerical support to a division of the Department of Highways and performed field support as needed.
Business Manager and Leasing Agent
Perfection Energy and Properties-Columbus, OH
- Showed potential tenants available rental properties and drafted various documents including leases, credit applications and processing. Processed loan paperwork and all related processing activities. Extensive customer service and follow up to ensure client satisfaction. Performed accounts payable/accounts receivable. Answered multi-line phone. Performed all payroll duties. Performed additional office duties utilizing word, quick books, excel and additional proprietary software.
Customer Service Agent
US Airways-Columbus, OH
- Ticket Sales and changes, passenger check-in, checked baggage, operated jet way, boarded passengers and prepared paperwork for takeoff.
United Parcel Service Columbus, OH
Package Handler - Sorted packages in conventional sort, bagged packages in small sort, loaded and unloaded tractor trailers.
Education
Associate's degree in Radiology
mountain state university-Beckley, WV
August 2003 to January 2006
Psychology
West Virginia University-Welch, WV
1997
High school diploma
Technical Center-Welch, WV
Skills
• Customer support
• QuickBooks
• Product demos
• Property management
• Microsoft Access
• Presentation skills
• Time management
• Logistics
• word (10+ years)
• Property Leasing
• Computer literacy
• Guest services
• Social media management (2 years)
• Clinic
• Hotel experience
• Medical terminology (8 years)
• Google Docs
• Dispatching
• Live chat
• Phone etiquette
• Administrative experience (10+ years)
• Communication skills
• excel
• Clerical experience
• Microsoft Windows
• Computer skills
• Medical terminology
• Microsoft Office
• Property Management
• Data entry
• Office Management
• Administrative experience
• Help desk
• Office experience
• Medical terminology (2 years)
• Financial services
• Operating systems
• Analysis skills
• Medical office experience
• Operating Systems
• Problem management
• Typing
• Caregiving
• Conflict management
• Customer service
• Property leasing
• Marketing
• CRM software
• Microsoft office
• Sales
• Organizational skills
• Quickbooks (5 years)
• Office management
• Microsoft Outlook
• VPN
• Public relations
• Clerical Experience
• Accounts Receivable
• Hospitality
• Health information management (2 years)
• Security
• E-commerce (1 year)
• Microsoft Word
• Microsoft Excel
• Management
• Bookkeeping
• Payroll
• Promotions (10+ years)
• English
• Windows
• Accounts Payable
• Childcare
Certifications and Licenses
First Aid Certification
CPR Certification
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